Executives EXL/E/1037820

2 weeks ago


Pune, Maharashtra, India exl Full time
Job Description
  • Skill Set Matrix for Customer Care Executive – BGB Back office
  • Technical Skills
    • Good computer navigation skills
    • Computer proficiency test at hiring: 70%
    • Ability to use the desktop computer system
    • Basic IT knowledge & familiarity of operating systems (Windows 95/98/NT)
    • Basic knowledge of using internet, web browser, search engine, etc.
  • Keyboarding Skills
    • Typing test at hiring >= 25
  • Process Specific Skills
    • Knowledge of UK culture
    • UK culture training: 80%
    • Knowledge of utility industry in UK
    • Domain training: 80%
    • Process knowledge will be provided based on Nimbus maps & work instructions
  • Process Training and Assessments
    • Systems knowledge - training on clients' proprietary mainframes and systems
    • All specific system applications for this role profile
  • Customer Service Focus
    • Ability to understand key customer issues by gathering information from different sources
    • Customer service skills training: 80%
  • Data Gathering and Handling Skills
    • Data sufficiency test at hiring: 70%
  • Problem Solving Skills
    • Logic & reasoning test at hiring: 80%
  • Soft Skills (Desirable)
    • Business awareness
    • Personal interview at hiring
    • On-the-job coaching/mentoring
    • Teamwork
    • Adaptability
    • Work standards
    • Managing self
  • Minimum skills - required threshold and tool for measurement
  • Desirable Skills - no threshold specified


  • Pune, Maharashtra, India exl Full time

    Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess Knowledge...


  • Pune, Maharashtra, India exl Full time

    Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...


  • Pune, Maharashtra, India exl Full time

    Job Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...


  • Pune, Maharashtra, India exl Full time

    Job Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters 1+ chat concurrency / Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service...


  • Pune, Maharashtra, India exl Full time

    Job Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to resolve...

  • Manager EXL/M/1035580

    2 weeks ago


    Pune, Maharashtra, India exl Full time

    Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves...


  • Pune, Maharashtra, India exl Full time

    Job Description Job Role and Summary An Email & International Executive builds emails and carry out email-testing. He or she is well aware of the products in the retail industry. He or she should be well aware of Adobe Photoshop and image editing. A. Duties and Responsibilities Perform to accomplish and carry out departmental or organizational...


  • Pune, Maharashtra, India exl Full time

    Job Description Position Title Advisor – Damage Fulfilment Function, Responsibility Level Operations, Executive Reports to Assistant Manager – Operations Location Noida / Pune SEZ Span of Control NA Permanent/ Temporary Permanent Basic Function This role primarily involves dealing with different activities...


  • Pune, Maharashtra, India exl Full time

    Job Description Position Title, Responsibility Level Advisor – Motor Claims Function Operations, Executive Reports to Assistant Manager – Operations Permanent/ Temporary Permanent Span of Control NA Location Noida - SEZ Basic Function This is a complexity level 3 Voice process. The role primarily involves dealing with end...

  • Manager EXL/M/1013054

    2 weeks ago


    Pune, Maharashtra, India exl Full time

    Job Description Role / Responsibilities: Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Escalations...


  • Pune, Maharashtra, India exl Full time

    Job Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited via emails Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks via emails Enquiries from international customers relating to orders not received and...


  • Pune, Maharashtra, India exl Full time

    Job Description To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1) Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer's needs across products, as customers can...


  • Pune, Maharashtra, India exl Full time

    Job Description Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure. It consists of frontline professional staff who take incoming calls either from members or providers Front line staff accepts incoming calls from members or providers to determine precertification...


  • Pune, Maharashtra, India exl Full time

    Job Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks Enquiries from international customers relating to orders not received and order tracking and...


  • Pune, Maharashtra, India exl Full time

    Job Description Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits...


  • Pune, Maharashtra, India exl Full time

    Job Description JD includes: Manages End To End Recruitment Understanding the hiring requirements of hiring managers Attracting candidates through various channels like social media and professional networks Reviewing resumes and screening candidates Scheduling interviews by coordinating with candidates and hiring managers Negotiating job offers and...


  • Pune, Maharashtra, India exl Full time

    Job Description Proven organizational skills with attention to detail Strong problem solving abilities Excellent English written and oral communication skills Proficient with computer systems and software including Microsoft Excel and Word. Knowledge of using Web Browser, Search Engine etc.Knowledge of Insurance Medical Underwriting...


  • Pune, Maharashtra, India exl Full time

    Job Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks Enquiries from international customers relating to orders not received and order tracking and...


  • Pune, Maharashtra, India exl Full time

    Job DescriptionProcessing orders and dealing with general enquiries including those relating to orders not received and returns not creditedDealing with queries from Next stores relating to their deliveries of customer parcels and store stock checksEnquiries from UK customers relating to orders not received and order tracking and returnsAdmin ranging from...


  • Pune, Maharashtra, India exl Full time

    Job Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks Enquiries from UK customers relating to orders not received and order tracking and returns Admin...