Reservations/sales executive

1 week ago


Mumbai, Maharashtra, India Della Adventure & Resorts Pvt Ltd Full time

Job description

Candidate should be able to handle guest queries, complaint handling, and ensure proper help in bookings for resorts and adventure park etc over call. SHould have working knowledge of hospitality or travel industry.

Should be proficient and experienced in voice-based sales, outbound sales, and drive conversions through calls and whatsapp messaging.

Understand the Customer Journey in Hospitality/allied business and work according to relevant KPI

Provide immediate support to customer care team and operate independently with little supervision.

Handle escalated customer service issues either through direct personal action or refer to the proper individual/department

Proactively identify, define and solve the most complex problems that impact the functioning of the Team.

Administer annual reviews and performance improvement plans

Participate and significantly influence functional strategy for revenue generation of the department.



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