Reservations Executive

1 week ago


Mumbai, Maharashtra, India Sudarshan Cars Full time

Position Overview:

As a Reservations Specialist at Sudarshan Cars, you will play a pivotal role in creating exceptional customer experiences by managing vehicle reservations and ensuring seamless booking processes.

Your attention to detail, effective communication, and customer-centric approach will contribute to our commitment to providing top-notch car rental services.


Key Responsibilities:

Reservation Management:

  • Assist customers in selecting appropriate vehicles based on their preferences and needs.
  • Ensure accurate and timely entry of reservation details into the booking system.

Customer Engagement:

  • Provide excellent customer service by addressing inquiries, resolving concerns, and offering tailored solutions.
  • Communicate reservation confirmation, pricing, and terms clearly to customers.
  • Build rapport and establish positive relationships to enhance customer loyalty.

Booking Coordination:

  • Coordinate vehicle availability and scheduling to meet customer requirements.
  • Collaborate with other teams, such as fleet management and operations, to ensure smooth execution of bookings.

Data Management:

  • Maintain accurate and uptodate customer and reservation records in the database.
  • Generate reports on reservation trends, customer feedback, and performance metrics as needed.

Problem Solving:

  • Address and resolve booking discrepancies, modifications, or cancellations promptly.
  • Act as a point of contact for customers during the reservation process and address any issues that may arise.

Upselling and Promotion:

  • Identify opportunities to upsell additional services, upgrades, or special packages.
  • Stay informed about current promotions, offers, and discounts to maximize revenue.

Process Improvement:

  • Contribute ideas and suggestions to enhance reservation processes and customer experience.
  • Participate in training sessions to stay updated on company policies, procedures, and product knowledge.

Qualifications:

  • High school diploma or equivalent; additional car rental experience is a bonus
  • Proven experience in customer service, reservations, or a related role.
  • Proficiency in using reservation and booking systems.
  • Strong communication skills, both written and verbal.
  • Excellent organisational skills with a keen eye for detail.
  • Ability to handle multiple tasks in a fastpaced environment.
  • Problemsolving and conflict resolution abilities.
  • Positive attitude and a customercentric approach.


Join Sudarshan Cars as a Reservations Specialist and be part of a dynamic team dedicated to delivering outstanding car rental experiences.

Your role will contribute to making each customer's journey memorable and hassle-free.

Salary:
₹9, ₹20,000.00 per month

Schedule:

  • Night shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- car rental: 1 year (required)

Application Deadline: 21/08/2023

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