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Reservations Executive
1 week ago
Position Overview:
As a Reservations Specialist at Sudarshan Cars, you will play a pivotal role in creating exceptional customer experiences by managing vehicle reservations and ensuring seamless booking processes.
Your attention to detail, effective communication, and customer-centric approach will contribute to our commitment to providing top-notch car rental services.
Key Responsibilities:
Reservation Management:
- Assist customers in selecting appropriate vehicles based on their preferences and needs.
- Ensure accurate and timely entry of reservation details into the booking system.
Customer Engagement:
- Provide excellent customer service by addressing inquiries, resolving concerns, and offering tailored solutions.
- Communicate reservation confirmation, pricing, and terms clearly to customers.
- Build rapport and establish positive relationships to enhance customer loyalty.
Booking Coordination:
- Coordinate vehicle availability and scheduling to meet customer requirements.
- Collaborate with other teams, such as fleet management and operations, to ensure smooth execution of bookings.
Data Management:
- Maintain accurate and uptodate customer and reservation records in the database.
- Generate reports on reservation trends, customer feedback, and performance metrics as needed.
Problem Solving:
- Address and resolve booking discrepancies, modifications, or cancellations promptly.
- Act as a point of contact for customers during the reservation process and address any issues that may arise.
Upselling and Promotion:
- Identify opportunities to upsell additional services, upgrades, or special packages.
- Stay informed about current promotions, offers, and discounts to maximize revenue.
Process Improvement:
- Contribute ideas and suggestions to enhance reservation processes and customer experience.
- Participate in training sessions to stay updated on company policies, procedures, and product knowledge.
Qualifications:
- High school diploma or equivalent; additional car rental experience is a bonus
- Proven experience in customer service, reservations, or a related role.
- Proficiency in using reservation and booking systems.
- Strong communication skills, both written and verbal.
- Excellent organisational skills with a keen eye for detail.
- Ability to handle multiple tasks in a fastpaced environment.
- Problemsolving and conflict resolution abilities.
- Positive attitude and a customercentric approach.
Join Sudarshan Cars as a Reservations Specialist and be part of a dynamic team dedicated to delivering outstanding car rental experiences.
Salary:
₹9, ₹20,000.00 per month
Schedule:
- Night shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- car rental: 1 year (required)
Application Deadline: 21/08/2023
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