Servicenow Developer

1 week ago

Hyderabad, Telangana, India Wipro Full time
The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing FSM.

Minimum work experience Required:
ServiceNow Technical Consultants – 3 to 8 yrs Relevant ServiceNow experienceServiceNow knowledge in areas – ITSM, CSM, FSM, HRSD, LSD, and Custom application development

Mandatory Skills:
Servicenow ITSM/

CSM:
Must have hands on standard ITSM/CSM process implementation.

ServiceNow in depth Process knowledge (ITSM, CSM Process, integrations)Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID)Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management.


Certification :
ITSM, CSM, CAD, Implementation on CSMServicenow

FSM:


Working experience with FSM application on Work Order management, scheduling and dispatchConfiguring Field Agent activities (Mobile & Desktop)Configuring Field Service Business Process, Assignment, and Add-onsOptimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time RecordingIntegrations with Applications and Data Sources.

Process IntegrationsGood Knowledge on Field Service Industry good practice

Certification :
CSM, CAD, Implementation on FSMServicenow

HRSD:


Experience with the ServiceNow HR Service Delivery (HRSD) applicationKnowledge of HR functions, processes, and best practicesKnowledge of Case Management, Knowledge Management best practices and designExperience designing and/or implementing an HR Shared Services centerShould be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

Certification - Implementation with on ITSM or HRSD or CADLocation: PAN India- Hyderabad,

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