Technical Curriculum QA Developer

3 weeks ago


Hyderabad, Telangana, India ServiceNow Full time
Company Description

At ServiceNow, our technology drives global efficiency, while our dedicated team brings the vision to life. We operate at full speed because the world won't slow down, and we innovate uniquely for our clients and communities. When you join ServiceNow, you become part of a team of proactive change-makers with insatiable curiosity and a passion for creative solutions. We understand that your top performance is fueled by a fulfilling life where you can showcase your distinct skills. Together, we aspire to significant achievements, supporting one another to realize both personal and collective aspirations. The future is bright, and it all starts with you.

With a vast client base exceeding 7,700 companies, we cater to nearly 85% of the prestigious Fortune 500 organizations. We take pride in being recognized as part of the FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Explore more about the ServiceNow culture on Life at Now blog to gain insights from our team members regarding their rewarding experiences.

Uncertain about meeting all the job requirements but thrilled about the opportunity? We strongly encourage you to still submit your application. At ServiceNow, we are dedicated to fostering an inclusive space where every voice is valued, heard, and respected. We welcome applicants from diverse backgrounds, even if their journey to this role has been unconventional. We believe that skills and experiences are transferable, and a bold vision makes for exceptional candidates.

Job Description

The ServiceNow Training and Certification team is characterized by its adaptability, innovation, and continuous evolution. We harbor unwavering passion for our products and prioritize customer satisfaction. A career at ServiceNow entails setting high benchmarks and constantly pushing yourself to excel. The perfect candidate will exhibit exceptional attention to detail, superior communication skills (including excellent reading, listening, written, and verbal abilities), as well as prowess in problem-solving, decision-making, sound judgment, and assertiveness.

What you'll be doing in this position:

  • You will play a crucial role in a team responsible for designing content and curriculum to ensure the success and excellence of both new and current courseware (Instructor-Led Training & e-Learning).
  • Review content against specified standards and guidelines.
  • Test the functionality of courses, labs, simulators, and other educational assets.
  • Document proof of product performance as part of the review process against product specifications.
  • Prepare edit logs and reports highlighting error types stemming from the curriculum development team.
  • Ensure project milestones are achieved and promptly notify the Project Lead of any risks or delays.
  • Collaborate with teams spanning various portfolios.
  • Share reports via clear communication channels.
  • Meet cycle times and quality review effectiveness goals of assigned content.
  • Adhere to company policies and procedures.
  • Assist with Instructional Design or Curriculum Development tasks during idle periods or as needed.
  • Be a valuable team member engaging with course owners, cross-functional teams, key stakeholders, and subject matter experts.
Qualifications

Key requirements for success in this role:

  • 2-3 years of prior experience in Instructional Design or Quality Assurance.
  • Experience with ServiceNow application is preferred but not mandatory.
  • Flexibility to work during US hours as required.
  • Excellent written English language proficiency.
  • Keen interest in kickstarting a career in the technical training and curriculum sector.
  • Proficient in delivering presentations via web-based conferencing or direct messaging.
  • Strong active listening, verbal, and business writing skills.
  • Ability to establish impactful professional relationships with internal colleagues at ServiceNow.
  • Consistency in meeting deliverables and deadlines.
  • Adaptability to a dynamic environment and willingness to work extended hours during peak periods, if necessary.

JV20

Additional Information

ServiceNow is an Equal Opportunity Employer that champions diversity in the workplace. All qualified candidates will be considered for employment without regard to factors like race, color, religion, gender, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other legally protected category.

At ServiceNow, we embrace flexibility and trust in our modern work landscape. Discover more about our varied work personas: flexible, remote, and required-in-office.

If you need reasonable accommodation during any part of the application process or face limitations in accessing this online application platform, please reach out to us for alternative application methods.

For roles necessitating access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to secure export licensing approval from the U.S. Government for specific individuals. All employment offers are subject to ServiceNow obtaining any essential export licenses or approvals as mandated by the U.S. Government.

Please be cautious of fraudulent job postings or scams that are becoming more prevalent. Stay informed on what to watch for and how to safeguard yourself. Legitimate ServiceNow job postings are exclusively available through the ServiceNow Careers site.

Content by Fortune Media IP Limited. All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are independent entities from ServiceNow and do not endorse the products or services offered by ServiceNow.



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