Activation Manager

1 week ago


Mumbai, Maharashtra, India Standard Chartered Bank Full time

RESPONSIBILITIES

Achieve Cross-sell targets across Ins APE / Investments Net Sales, FX, Mortgage & Cards Connect at least 18 Unique customers/day with 100% book coverage / Qtr Upgrade Clients from PSB to PRM & PRM to PRB in line with monthly budgets Ensure CEMS / Internal campaign leads attempts @ 100% monthly and Overall base attempts @ 100% in qtr.

Strategy

Total Upgrades # 2 (Priority: 1 / Premium: 1)

Business

To deliver on FCRMP, ABC, AML & CDD standards

Processes

Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis

People & Talent

Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct

Risk Management

Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines

Governance

Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank's Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

NR Segment Customers

Other Responsibilities

Embed Here for good and Group's brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) To ensure digital penetration in clients through usage of online statements, mobile banking and online banking

Our Ideal Candidate

Graduate/Post graduate/ MBA/ MMS/MA/

Role Specific Technical Competencies

Customer Service Inter Personal Skills Communication

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