com - Lead Product Support Engineer - Web Application Server
2 weeks ago
Role :
Lead Product Support Engineer
Job Description :
The Lead Product Support at is a critical element of our future success.
We are looking for people who love the job of making customers happy, who love making customers successful, and who can understand the pain of customers.
We are looking for a long-run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.
The Role is to deliver high-quality support to technical and non-technical users of through email, phone, and documentation.Job Responsibilities :
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in a timebound manner. Comply with the SLA for issue resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using
- Talk clients through a series of actions, either via phone, email, or chat until they have solved a technical issue.
- Work closely with technical teams to enhance the quality of existing products.
- Manage and monitor customers expectations.
- Help in keeping customers extremely satisfied and thereby contributing to customer Retention.
Key Requirements :
- Team Management : Experience managing a team of at least 3 people.
- Strive for highquality scores by working through complex issues and challenges that come with solving support issues
- Proactively act as firstline product support for customers and monitoring platform.
- Effectively assess, classify, prioritize & diagnose issues in a collaborative manner among the teams.
- Handle product configuration for customer requests/issues.
- Collaborate with crossfunctional engineering teams.
- Participate in or may lead problem resolution and cause analysis.
- Qualification BE/MCA/B.Tech/BCA or equivalent skills.
- At least 4 years in product support, with a minimum of 2 years as a team lead.
Skills :
- Experience in maintaining /supporting java /JavaEE based product/ Web Applications.
- Experience working with web application servers(Preferably Apache, Nginx Tomcat).
- Experience in creating SQL queries with Mysql.
- Experience in MongoDB and NoSql
- Experience in Linux Environment.
- Any scripting language would be an added advantage (Ex-Bash)
- Exceptional Communication Coordination skills.
- Experience in providing L1,L2&L3 support.
-
Application Engineering Lead
2 weeks ago
Bengaluru, Karnataka, India Resource Tree Global Services Full timeJob Title : Lead - Application EngineeringAbout the role :As an application engineering architect, you might :Collaborate with business analysts and technical managers to understand functional, and non-functional requirements, and scope. Design and develop multitier, cloudnative, highperformance, and scalable solutions Indulge in applying benchmarking...
-
Senior/Lead Application Engineer
2 weeks ago
Bengaluru, Karnataka, India Resource Tree Full timeSr Engineer/Lead - Application EngineeringLocation : Chennai | Hyderabad | BangaloreExp : 3-8yrsAs a Lead - Application Engineer, you will work with our Application Engineering team on designing and developing web applications.More specifically, you might : Collaborate with business analysts and technical managers to understand functional, and nonfunctional...
-
Application Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Infogain Full timeApplication Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India Posted on: June 07, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode ...
-
Application Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Infogain Full timeApplication Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, IndiaPosted on: June 07, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESProven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 modeHands-on experience...
-
Web Applications Engineer
2 weeks ago
Bengaluru, Karnataka, India Cortex Consulting Pvt. Ltd. Full timeResponsibilities: Develop highquality software solutions in accordance with project requirements and timelines. Utilize a variety of programming languages, including C#, JavaScript, and TypeScript, to build robust and scalable applications. Leverage frameworks such as .NET, .NET Core, ReactJS, and Angular 13 to accelerate development and enhance application...
-
Product Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Hitachi Vantara Full timeThe Role • Be an advocate for our customers• Provide product support for installation, configuration, and implementation of the Pentaho Software Suite • Provide clear, crisp communication to clients in understandable, easy to follow directions• Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions /...
-
Product Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Hitachi Vantara Full timeThe Role Be an advocate for our customers Provide product support for installation, configuration, and implementation of the Pentaho Software Suite Provide clear, crisp communication to clients in understandable, easy to follow directions Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions / timelines / etc....
-
Developer - Web Applications
2 weeks ago
Bengaluru, Karnataka, India Info Origin Inc Full timeAbout the Role:We are seeking a highly skilled and experienced ASP.NET Developer to join our growing development team. In this role, you will play a key role in designing, developing, implementing, and maintaining robust web applications and APIs utilizing the ASP.NET framework and various Microsoft technologies. You will collaborate effectively with...
-
Product Support Engineer
2 weeks ago
Bengaluru, Karnataka, India CodeVyasa Full timeLooking for Product Support Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 3 yrs. of experience.There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you You will report into IIT'ans/BITS grads with 10+ years of...
-
IT Application Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Gallagher Full timeOverviewTo provide technical software support and server administration to internal business functions in Gallagher Re, minimizing the adverse impact of incidents and problems and preventing reoccurrence of incidents. Work closely with business and technical associates to ensure that value is provided through effective and efficient support of systems. A...
-
Bengaluru, Karnataka, India ZapCom Solutions Pvt Ltd Full timeHiring _ Dot Net Developer. Designation Senior Software Engineer / Technical Lead. Location Bangalore. Experience Required : 7+ years.Overview :Seeking for a strong Lead .Net Core C# Lead Engineer responsible for building and managing server-side web applications, APIs, Microservices leveraging AWS Serverless and native solutions and building platforms that...
-
Application Support Lead Engineer
2 weeks ago
Bengaluru, Karnataka, India Syngene Full timeJob DescriptionSyngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene's clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit institutions,...
-
Software Engineer for for Web Application
2 weeks ago
Bengaluru, Karnataka, India EKS InTec Full timeYour JobResponsibilitiesNew product design, development, testing and optimization of web application.Analyze requirements and create a robust, modular and reusable software design/architecture that fulfils requirements.Ensure quality assurance and document requirements, best practices, software design and architecture.Support product management and service...
-
Application Support Lead Engineer
2 weeks ago
Bengaluru, Karnataka, India Syngene Full timeJob Description Syngene, founded in 1993, is a prominent contract research and manufacturing services organization that offers drug discovery, development, and manufacturing services to global clients. Our clients range from leading global corporations to small and medium-sized enterprises, non-profit institutions, academic institutes, and government...
-
Bengaluru, Karnataka, India Momentive Full timeJob Title:Lead Architect Web Application Dev(Java Full Stack)Summary:Looking for a passionate and experienced Web Application Developer (Java Full Stack) to join our dynamic team. As a Lead Web Application Developer, you will play a critical role in developing and maintaining our digital platforms, marketing sites, web/business applications, and content...
-
Software Engineer for for Web Application
2 weeks ago
Bengaluru, Karnataka, India EKS InTec Full timeYour Job ResponsibilitiesNew product design, development, testing and optimization of web application. Analyze requirements and create a robust, modular and reusable software design/architecture that fulfils requirements. Ensure quality assurance and document requirements, best practices, software design and architecture. Support product management and...
-
Cloud Support Engineer
2 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Cloud Support Engineer
2 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Bengaluru, Karnataka, India Aurigo Sowftware Technologies Full timeDescription :In this role, you will work on a variety of projects in a highly collaborative, fast paced environment. You will be responsible for analyzing the requirements, designing and developing software that is going to solve real world customer problems. You will have to lead and mentor your team members. You will be working on enhancing our...
-
Lead Ui Engineer
2 weeks ago
Bengaluru, Karnataka, India Grid Dynamics Full timeExperience: 7-14 YearsLocation: Bengaluru/HyderabadTechnical Skills:Strong proficiency in Next.Js and React.Js.Proficient in JavaScript, TypeScript, HTML5, and CSS3.Experience with server-side rendering (SSR) and static site generation (SSG) using Next.Js.Familiarity with state management libraries like Redux or Mobx.Experience with monorepo approach using...