Process Developer

1 week ago

Gurgaon, Haryana, India Genpact Full time
Job Title: Process Developer, Procurement at Genpact

Genpact (NYSE: G) is a reputable global professional services and solutions firm known for shaping the future. With a team of over 125,000 professionals spread across 30+ countries, we are defined by our insatiable curiosity, entrepreneurial spirit, and commitment to delivering lasting value to our clients.

At Genpact, we are driven by our purpose - the unwavering dedication to creating a world that operates more efficiently for people. We work with top enterprises, including the Fortune Global 500, leveraging our profound business expertise, digital operations services, and proficiency in data, technology, and AI.


We are currently seeking applications for the position of Process Developer, Procurement. We are in need of an individual with a deep understanding of handling email inquiries from both internal customers and external vendors. The ideal candidate should provide professional and efficient service before, during, and after meeting customer requirements.

Key responsibilities of this role include researching and resolving inquiries related to Accounts Payable, Procurement Operations, Supplier queries, and Product Ordering. Additionally, this role involves timely follow-ups on customer interactions, effective communication with stakeholders to address issues, and acting on feedback received.



Key Responsibilities:

  • Process purchase requisitions and supplier set-up
  • Handle email inquiries from internal and external stakeholders, providing high-quality service before, during, and after meeting customer needs
  • Maintain records of customer interactions, including inquiries, complaints, and actions taken
  • Foster communication between customers to ensure smooth transactions
  • Resolve customer queries effectively to enhance relationships
  • Monitor the generic email inbox for incoming queries and respond within the defined SLAs
  • Track all requests received for efficiency and follow-up purposes
  • Collaborate with requesters and co-functional teams for prompt resolutions
  • Engage with suppliers and vendors as needed
  • Provide regular updates to users and concerned parties on ticket/issue status
  • Escalate inquiries to the appropriate teams for resolution


Qualifications:

  • Graduation in Commerce (B.Com)
  • Relevant experience in Procure to Pay processes such as Supplier Set-up, Procurement Operations, or Accounts Payable
  • Excellent Written and Spoken Communication Skills
  • Customer Management Proficiency
  • Comprehensive understanding of Procurement activities to determine responsibilities between Procurement, Accounts Payable, Helpdesk, and other related teams


Preferred Qualifications:

  • Proficiency in MS Excel
  • Understanding of Procurement and Supplier Set-up Concepts
  • Familiarity with WorkDay and Coupa (added advantage)

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