executive - customer service -order mgt

1 week ago

Chennai, Tamil Nadu, India Megma Services Full time
Leading Fintech MNC requires Executive - Customer service ( Order Mgt)- Guindy ( Chennai)


One of our client a global Fintech and loyalty marketing head-quaterred at Massachusetts (USA) and leaders in providing the range of customer experience products dealing with consumer promotions, customer engagement and trade loyalty solutions.

This is also supported by our award-winning product 'Defender' ensuring customer buys only genuine products.

We have operations in eight countries across three continents and through our client partnerships, we continue to expand our reach to more consumers around the world.

While our solution continues to garner success in across the industry, the wide-ranging applicability of our technology supports greater brand protection and marketing initiatives.

We have an urgent opening for Executive- Customer service ( Order mgt)for the client office at Guindy -Chennai

PDB the details

1) Client - Global Fintech MNC

2) Role - Executive- Customer Service( Order Mgt)

3) Location- Guindy - Chennai

4) Experience- 1- 3 years in customer service / customer care/ Order Mgt

5) Joining - Maximum 15 days

6) Languages- Hindi/ English/ Tamil

THE JD IS A S FOLLOWS

YOU WILL VIBE WITH US
You are responsible in managing the Clients' Order Fulfillment TAT, Report Management, Query
Response/Resolution, Coordination with Client and support functions for timely closure of
Redemption orders and queries, Effective usage of CRM, Managing Zero Data loss of orders, RTO-
curing, Timely Price Change of SKUs, Timely Masking/Unmasking, Maintaining standard Query
Response templates & quality, New process learning.

The main responsibilities are:
− To ensure the Orders are fulfilled within the agreed TAT of the client.
− To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in
an accurate manner.
− To ensure queries are responded and resolved within the agreed timeframe,
− Coordination with Client and Internal SPOCs for timely fulfillment of orders and query
closure.
− Effective Usage of CRM – Respond all the queries from CRM. Create new tickets for Offline
queries. Track the query till resolution and update the client/customer.
− To highlight escalation to the right person at the right time for timely closure.
− To ensure RTO/CNS orders are cured within the agreed Client TAT, Timely completion of
Masking/Unmasking, Timely SKU price changes to be implemented to avoid revenue loss.
− To create and maintain standard templates for Query Response and ensure the Quality of
response.
− To ensure accurate maintenance of Manual trackers for Queries, Incidents and Masking-
Unmasking.
− Willingness to learn New Client/Internal processes.
2

WE WILL VIBE WITH YOU

Requirements:
− Bachelor's degree in any discipline.
− 1-2 years of experience in Customer Service Industry.
− Client Relationship & inter-personal skills
− Technical ability – Good in MS Excel. Good working knowledge in MS office.
− Able to work in a team and achieve the desired results.
− Able to manage multiple-tasks and workload.
− Fluent in English, Hindi and a regional language

If the position interests you and find your fitment kindly share your cv

[HIDDEN TEXT]

one contact

Rajat

Share the following

current ctc n notice period

expected ctc

Relevant experience in Custoimer service/ Order Mgt

Open to join in 15 days

Proficiency in hindi language

Open to join immediate

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