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Back Office Assistant
2 weeks ago
You will play a crucial role in managing customer calls, coordinating product packing and dispatch, and generating essential sales and collections reports.
Responsibilities:
Customer Interaction:
Engage with customers professionally and courteously through inbound and outbound calls, addressing their queries, concerns, and providing product-related information.
Order Management:
Efficiently handle customer orders, ensuring accurate order processing, and coordinating the packing and dispatch of products for timely delivery.
Sales Support:
Generating leads, following up on potential customers, and contributing to achieving sales targets.
Report Generation:
Maintain accurate records of sales, collections, and customer interactions, preparing regular reports for management review.
Multilingual Communication:
Utilize your language skills in Malayalam, and any other Indian languages to effectively communicate with customers across diverse regions.
Administrative Tasks:
Perform administrative duties such as data entry, updating customer information, and managing documentation.
Requirements:
Language Proficiency:
Fluency in Malayalam, and at least one other Indian language is essential.
Excellent Communication Skills:
Strong verbal and written communication skills to engage with customers and team members effectively.
Organizational Abilities:
Proven capability to manage multiple tasks simultaneously, ensuring smooth operations and timely task completion.
Computer Skills:
Proficiency in Microsoft Excel and Word is crucial for generating reports and maintaining records.
Customer-Centric Approach:
A passion for delivering outstanding customer service and a commitment to ensuring customer satisfaction.
Team Player:
Collaborative attitude with the ability to work harmoniously with cross-functional teams.
Problem-Solving Skills:
Quick thinking and resourceful in resolving customer issues and challenges.
Salary:
₹8, ₹12,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
Work Location:
In person
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