Back Office Assistant

2 weeks ago


Cochin, Kerala, India Mi Dairy Innovations Pvt. Ltd. Full time
Jumbo Green is seeking a highly motivated and skilled Back Office Assistant to join our team.

You will play a crucial role in managing customer calls, coordinating product packing and dispatch, and generating essential sales and collections reports.


Responsibilities:

Customer Interaction:

Engage with customers professionally and courteously through inbound and outbound calls, addressing their queries, concerns, and providing product-related information.


Order Management:

Efficiently handle customer orders, ensuring accurate order processing, and coordinating the packing and dispatch of products for timely delivery.


Sales Support:
Generating leads, following up on potential customers, and contributing to achieving sales targets.

Report Generation:
Maintain accurate records of sales, collections, and customer interactions, preparing regular reports for management review.

Multilingual Communication:

Utilize your language skills in Malayalam, and any other Indian languages to effectively communicate with customers across diverse regions.


Administrative Tasks:
Perform administrative duties such as data entry, updating customer information, and managing documentation.

Requirements:

Language Proficiency:
Fluency in Malayalam, and at least one other Indian language is essential.

Excellent Communication Skills:
Strong verbal and written communication skills to engage with customers and team members effectively.

Organizational Abilities:
Proven capability to manage multiple tasks simultaneously, ensuring smooth operations and timely task completion.

Computer Skills:
Proficiency in Microsoft Excel and Word is crucial for generating reports and maintaining records.

Customer-Centric Approach:
A passion for delivering outstanding customer service and a commitment to ensuring customer satisfaction.

Team Player:
Collaborative attitude with the ability to work harmoniously with cross-functional teams.

Problem-Solving Skills:
Quick thinking and resourceful in resolving customer issues and challenges.

Salary:
₹8, ₹12,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Sales: 1 year (preferred)

Work Location:
In person

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