IT Delivery Analyst

2 weeks ago

Bengaluru, Karnataka, India Johnson Controls Full time

The Asia Pacific Commercial Application Delivery Lead is part of a dynamic global team with a responsibility to deliver enterprise-scale commercial capabilities supporting the JCI HVAC, Fire, Security, and Building Controls businesses.The position offers a successful candidate the opportunity to contribute toJCI's digital transformation, strengthen commercial capabilities, andenhance customer experience.

Core Responsibilities:

Provide technical leadership and innovation in support of developing commercial capability and application technology strategic advancement roadmaps Plan application delivery activities including creation of resource, duration, and cost estimates Completeapplication design, build, test, and deploy activities on-time, within budget, and with high quality Lead and manage technical delivery resources to fulfill commitments Lead technical reviews, peer reviews, and feedback cycles Mitigate technical risks and resolve technical issues associated with application delivery Prepare work and resource plans for each phase of an application delivery project Ensure all the right technical teams have been involved in the end-to-end delivery cycle Communicate with stakeholders to manage scope of applications Drive continuous improvement of deliverables to meet Definition of Done (DoD) Ensure application knowledge transfer to IT operations support teams Foster a culture of technical discipline, craftsmanship, and innovation Manage team performance metrics in the Application Lifecycle Management (ALM) tool (Jira) Leverage waterfall, hybrid, and Agile methodologies as required to deliver applications Drive continuous improvement and accountability amongst team members Manage resolution of interpersonal conflicts and issues to keep team focused on delivery to objectives Support management of the requirements backlog and foster focus on highest priorities

Qualifications:

6-10 yrs of experience with sales enablement technologies (examples: Salesforce CRM and Oracle CPQ) Experience defining and delivering enterprise-scalable applications Experience in Customer Relationship Management (CRM), lead management, campaign management, account management, opportunity management, Configure Price Quote (CPQ) processes, e-Commerce, subscription management, data management and analytics, and sales incentive compensation processes Experience in systems integration technologies (example: Salesforce MuleSoft) Experience managing application development teams using established software development lifecycle methodologies (waterfall, hybrid, and Agile) Bachelor's degree in Information Technology, Computer Science, Engineering, or relevant business field Passion for transforming businesses through technology Proven ability to rapidly learn new technologies Strong interpersonal, communication and presentation skills (written and verbal)

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