Service Delivery Analyst

4 weeks ago

Bengaluru, Karnataka, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Service Delivery Analyst (Apache Tomcat and WebSphere) – Bangalore – (4-7 Years)

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this Team:

Developing level professional role. Moderate skills with high level of proficiency. Works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member.

What you will be doing:

  • Provides technical support activities for a software production processing environment.
  • Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
  • Detects, diagnoses and reports related problems.
  • Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
  • Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
  • Creates and maintains complete documentation relative to the support of application software.
  • Provides twenty-four hour support for applications and supporting software.
  • Provides consultation to internal users with regard to software capabilities and use.
  • Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
  • Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
  • Assists development teams in requirements definition, system design and delivery of projects.
  • Verifies technical specifications for development projects.

What you bring:

  • Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
  • Requires a working knowledge of applications and utilities used by supported products
  • Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems.
  • Ability to demonstrate interpersonal and teambuilding skills and manage conflict.
  • Ability to understand and apply concepts
  • Ability to analyze and solve problems using learned techniques and tools including escalation practices
  • Skilled use of Microsoft Office package and related software applications is required
  • Team skills, including the ability to establish and maintain effective working relationships
  • General business skills, industry knowledge, financial management and planning skills

    • Strong analytical, statistical and problem solving skills

What we offer you

  • An exciting opportunity be a part of World's Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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