Customer Relationship Executive

1 week ago


Hyderabad, Telangana, India P SATYANARAYAN SONS Full time

Greeting customers at the entrance of the showroom and engaging and treating customers with proper information till the customer is attended by sales person.


  • Taking the customers to the sales person counter and making their sitting arrangement comfortable.
  • Seeing that the sales person is providing the best possible customer service.
  • Assisting the customer in case they are facing any issues during the buying process.
  • Taking the feedback from the customers as per the prescribed feedback form and thanking the customer for buying the products & escorting the customers to go to the exit of the showroom.
  • Talking to all the customers who are not buying and leaving the showroom & Obtain the exact reasons for not buying any products.
  • Making customer calls as per the schedule and recording the call information in a customer call register stated by the CRM manager.
  • Analyzing those calls and drawing proper inferences for offering better customer services.
  • Making periodical presentation to Management regarding the overall customer call made and the analysis of the feedback.
  • Taking both corrective& preventive measures to improve the customer satisfaction level.

Job Types:
Full-time, Regular / Permanent

Salary:
₹9, ₹22,492.97 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Speak with the employer

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