Support Engineer L4

2 weeks ago

Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time

Do you want to develop the next generation Payments products for MENA's fastest growing e-commerce company? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? If so, join us on Amazon Payment Services .

We are a group of talented technical professionals that are empowered and driven to build innovative world class experiences for millions of Amazon customers.

The Amazon Payment Services team is responsible to build product and technology solutions to build great payments products and experiences using various technologies to solve complex problems related to distributed systems, scalable architecture, machine learning, and algorithms.


About Amazon Payment Services, an Amazon Company:

We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily.

We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally.

Amazon Payment Services is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan, Oman, Bahrain and Qatar.

Key job responsibilitiesIn this role, you will be part of the team that's responsible for the Cloud Services that enable payment product and features for customers in MENA region.

You will be involved in the scaling, deployment and monitoring of these services. Most importantly, you will focus on the best ways to delight our customers.
Key job responsibilities

  • Mentor and train other support engineers on day to day activities
  • Software deployment support in staging and production environments
  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, IND

BASIC QUALIFICATIONS

  • 2+ years of technical support experience years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix, Java Experience scripting in modern program languages (Kotlin) Experience in agile/scrum or related collaborative workflow Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS
-
  • Knowledge of distributed applications/enterprise applications
  • Knowledge of UNIX/Linux operating system
  • Experience analyzing and troubleshooting RESTful web API calls
  • Experience in Java

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