Senior Practitioner – ServiceNow

1 week ago


Pune, Maharashtra, India Persistent Systems Full time

About Position

We are looking for Senior Practitioner – ServiceNow with 15+ Years of experience.

Role : Senior Practitioner – ServiceNow

Location : Pune

Experience : 15 to 20 years

Job Type : FTE

What You'll Do

ServiceNow Offering Development, Enablement and Growth:

  • Development and maintenance of the ServiceNow offerings, IP & accelerators, Shared Service Platform.
  • Lead one or more engagements with clients for ServiceNow implementation and successful adoption.
  • Participate and collaborate with pre-sales team and client executive for deal qualification, proposals, internal processes and customer presentations.
  • Support design of solutions, effort estimation, solution defense and drafting Statement-of-work for clients and prospects.
  • Participate in sales enablement sessions for CP's and AE's.

Practice Management:

  • Build and maintain repositories of Implementation collaterals.
  • Support ServiceNow alliance management transactions.
  • Manage team goals, training, skills and performance.

Delivery:

  • Ownership of at least one client engagement (implementation, advisory, assessment)
  • Manage delivery outcomes, quality, risks and escalations.
  • Drive customer satisfaction, trust and additional business.

Expertise You'll Bring

  • 15+ years of experience, including 8+ years working with the ServiceNow platform in multiple roles (Architect / Developer / Business Analyst/ Sales support, etc.)
  • Ability to articulate Industry based ServiceNow solutions and offering's value propositions aligned to customer priorities.
  • Skilled in creating business case, and recommend strategic roadmap to help creating a vision and urgency for customer.
  • Leading key customer stakeholders in discovery sessions & delivering large-scale consulting services and solutions
  • Experience in independently implementing ServiceNow for at least two application suites, for at least two independent customers
  • Minimum 5 years of experience in supporting ServiceNow sales; with hands on experience in with solution design, pricing, effort estimation, solution defense and drafting Statement of work.
  • Strong understanding of ServiceNow versions, features and licensing models, experience as a platform owner desirable
  • Must have good communication and articulation skills with experience interacting with C-Suite stakeholders
  • Experienced working in global model; managing teams remotely.
  • Must have experience in independently driving discovery, design and 'art of possible' workshops with customers and can identify and map business requirements against platform capabilities.
  • Strong domain expertise in two or more of the following areas:
  • o IT Service Management
  • o Customer Service Management
  • o Security Operations
  • o Governance, Risk and Compliance
  • o HR Service Delivery
  • Strong working knowledge of three or more of the listed ServiceNow application suites: ITSM, ITAM, ITOM, SPM, IRM, SecOps, Industry vertical aligned applications (BFSI, TELCO, HLS), Custom applications development
  • Must be certified in
  • o One or more ServiceNow Certified Implementation Specialist (CIS) certifications
  • o CMA / CTA will be preferred
  • o ITIL, SIAM, GRCP, or similar certifications highly desirable

Benefits

  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Our company fosters a values-driven and people-centric work environment that enables our employees to:

  • Accelerate growth, both professionally and personally
  • Impact the world in powerful, positive ways, using the latest technologies
  • Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
  • Unlock global opportunities to work and learn with the industry's best

Let's unleash your full potential at Persistent

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."



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