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Area Service Manager

3 months ago

Pune, Maharashtra, India Chetak Technology Ltd Full time

About the Company

Bajaj Auto has been a pioneer in developing powerful, sustainable, and affordable vehicles for over 75 years now. In late, 2019, we started the Urbanite business, as a result of which we were able to launch an EV avatar of our popular, flagship market leader - Chetak. With endless advancement opportunities and an intent to differentiate ourselves in the electric vehicle marketplace, we were focused on developing a specialized talent pool, capable of rolling-out, the first 100% in-house built vehicle, while establishing a fully owned and managed, subsidiary, called Chetak Technology Limited.

Job Title: Area Service Manager

Work Location: Pune

Qualification: B.E./B. Tech. in Electrical/ Electronics Engineering

Experience: 3-8 Years

Key Responsibilities:

  • Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any Troubleshooting diagnostic capability based on Automotive electrical/ electronics.
  • Resolution of Customer concerns, if any.
  • Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits.
  • Improve Dealership capability by development and training of dealer service personnel 'Manpower'.
  • Guide dealer team to establish/upgrade/maintain Service 'Infrastructure' in accordance with updated guidelines.
  • Establish, Sustain and Improve service 'Process' at dealerships for Better Customer Service Experience.
  • Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory. Readiness check for the Network under expansion.
  • Provide regular customer feedback on product and competition.
  • Warranty audit Seamless Installation of Charging Stations through Vendor/ Dealer personnel. Candidate should be flexible to move to other locations if business demands.
  • Candidate should know local language spoken in the region.