Quality Assurance Specialist

4 weeks ago


India 5paisa Full time

Team member Quality (QA) is responsible for assessing the quality of the performance of our associates who deal with our existing and potential customer. The QA will monitor the outbound call to assess associates technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer's experience.

Roles and Responsibilities:

Performs call monitoring and provide trend data, quality reports.

Utilize quality monitoring data management system to compile and track performance at team and individual level.

Performs call monitoring and provides trend data to management team

Performs ACPT analysis for the calls audited to understand the gaps.

Participates in design of call monitoring formats and quality standards

Coordinates and facilitates call calibration sessions for staff.

Prepares and analyses internal and external quality reports for management staff review.

Perform other duties as assigned.



  • india Snaphunt Full time

    The Offer Work in a company with a solid track record of performance Join a well known brand within Hospitality Flexible working options The Job Your responsibilities will include: Test, inspect, and audit meat products, recipes, and website content – using various methods and tools, such as sampling, tasting, checking, and reporting Ensure that...


  • india Indsource International Full time

    Company Description Indsource International is a leading Buying House based in Gurugram, India. We specialize in home, lifestyle, and fashion products including softlines such as textiles for home, bath, kitchen, and floor, as well as hardgoods like handicrafts, lamps, furniture, and decoratives in various materials. We ensure a smooth and buyer-friendly...


  • India Carnivore Style Full time

    Carnivore Style – Your #1 Resource On All Things Meat-Related – is looking for a Quality Assurance Specialist Join us – salary ranges from $6,000 to $7,500 per month, plus other perks and benefits. If you want to know more about what we do (and what you will be doing), visit our website's page and check out our online community of meat lovers The Role...


  • india Carnivore Style Full time

    Carnivore Style – Your #1 Resource On All Things Meat-Related – is looking for a Quality Assurance Specialist! Join us – salary ranges from $6,000 to $7,500 per month, plus other perks and benefits.  If you want to know more about what we do (and what you will be doing), visit our website’s page and check out our online community of meat lovers!...


  • India VE3 Full time

    Job Description Position Title: Quality Assurance Specialist Location: United Kingdom Reports To: Programme Director Position Type: Full-time Experience Level: 5+ years. About the Company: We leverage our strong capabilities to build powerful solutions that make a real difference to our clients. We offer a full lifecycle approach to our services, from...


  • india Expertiqo Full time

    Join Our Team as a Quality Assurance Specialist – Salesforce Commerce Cloud Are you ready to be at the forefront of digital innovation, ensuring seamless customer experiences globally? We are seeking a dynamic individual to join our team as a Quality Assurance Specialist for our digital platforms. If you are passionate about maximizing features and...


  • india Booth and Partners Pte Ltd Full time

    Job Description Monitor and evaluate call center interactions, including inbound and outbound calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards. ●  Conduct regular audits and assessments of call center agents' performance, providing constructive feedback and coaching to improve patient service...


  • india PSC Biotech Ltd Full time

    Job Description About PSC Biotech     Who we are?  PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management...


  • India Booth and Partners Pte Ltd Full time

    Job Description Job Summary A Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...


  • India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Senior Software Quality Assurance Specialist (MNC IT Service Provider) An MNC IT services provider is seeking for Senior Software Quality Assurance Specialist to join the team and be based in the Kuala Lumpur office.Key requirements include: Strong experience in technical business analysis, gathering business requirements and...


  • India Booth and Partners Pte Ltd Full time

    Job Description About the Client: Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of...


  • india Booth and Partners Pte Ltd Full time

    Job Description Responsibilities:Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication trainingWill partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational...


  • india Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Quality Assurance Specialist (MNC IT Service Provider)   An MNC IT Services Provider is currently hiring Quality Assurance Specialist to join the team and be based in the Kuala Lumpur office.  Key requirements include: Working experience in Data warehouse, Data Modelling, ETL, BI ToolsMust have strong expertise in SQLMinimum...


  • India Booth and Partners Pte Ltd Full time

    Job Description About the Client:Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of...


  • india NCS Group Full time

    About the job Extraordinary careers start here NCS , a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 12,000-strong team across 58 specializations, NCS provides...


  • India MiCo2 Group, LLC Full time

    Job Description MiCo2 Group, LLC is currently seeking 10 agents for Quality Assurance Specialists. Provide feedback on the level of customer service and processes for various companies We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunityYou will be contacting companies based...


  • India Upwork Full time

    One of Upwork's largest clients, an American multinational technology company, is in search of a Spanish Speaking M365 Quality Assurance Specialist with strong communication skills and knowledge on M365 technologies. As a Quality Assurance Specialist , you will play a pivotal role in assessing, monitoring, and enhancing the quality of support services...


  • India Superior Virtual Solutions, LLC Full time

    Job Description This is a remote position. Superior Virtual Solutions, LLC is currently seeking 10 agents for Quality Assurance Specialists.Provide feedback on the quality of customer service and care provided by various companies We arerecruiting exceptional independent contractors to provide their insight while working from home. This is a part-time...


  • india Digichorus Technologies Pvt Ltd Full time

    We are seeking a meticulous and experienced Quality Assurance Specialist/Engineer to ensure the quality and reliability of our offerings through rigorous testing and analysis. The ideal candidate will have a keen eye for detail, excellent problem-solving skills, and a strong understanding of software development processes. ➢ Roles and Responsibilities: ...


  • India Digichorus Technologies Pvt Ltd Full time

    We are seeking a meticulous and experienced Quality Assurance Specialist/Engineer to ensure the quality and reliability of our offerings through rigorous testing and analysis. The ideal candidate will have a keen eye for detail, excellent problem-solving skills, and a strong understanding of software development processes. ➢ Roles and Responsibilities: ...