Quality Assurance Specialist

7 days ago


India Booth and Partners Pte Ltd Full time
Job Description
About the Client:

Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.
Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Responsibilities:
  • Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
  • Will partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies
  • Will develop methods for evaluation of program effectiveness
  • Will prepare program reports
  • Will perform other duties and/or special projects as necessary
  • Draft quality assurance policies, guidelines, and procedures
  • Interpret and implement quality assurance standard
  • Identify training needs and organize training interventions to meet quality standards
  • Ensure ongoing compliance with quality
  • Evaluate employees through call listening, side-by-side, live monitoring
  • Acts as a subject matter expert in quality assurance processes and provides hands-on support to frontline agents as needed.
  • Will provide coaching to employees to address areas for improvement and close performance gaps in QA.
Requirements
  • Must have at least one year of experience in Quality Assurance within the BPO industry
  • Must be amenable to work in shifting schedule
  • Must be amenable to work onsite at our office located in Cebu Business Park
Benefits

WHAT WE OFFER:

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Work-from-home and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

Requirements
Must have at least one year of experience in Quality Assurance within the BPO industry Must be amenable to work in shifting schedule Must be amenable to work onsite at our office located in Cebu Business Park

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