Client Relationship Officer

1 week ago


Bengaluru, Karnataka, India Ecocert India Full time

Bangalore- Customer relations- Permanent- Any sector
Job description:


  • AIM: Accompany a client portfolio throughout the year.
Ensure a smooth delivery of the service while being a link between the internal and the external sides.-
Accompany the client throughout the year

  • Inform the client about the certification schemes he is interested in and answer related questions
  • Inform the client about Ecocert certification process and tools and answer related questions
  • Follow up internally on client requests and on the clients certification process to ensure a good quality of service
  • Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests
  • Refer the client or its requests to the appropriate internal resource based on its needs
  • Process complaints, involve the necessary resources internally and ensure follow up
-
Proceed with renewals

  • Inform the client about the renewal process, required actions and associated deadlines
  • Issue renewal quotation if required
  • Issue invoice order and communicate invoice
  • Support to collect receivables
-
Process changes requests

  • Gather and process changes requests from the clients
  • Communicates changes to relevant staff internally where necessary and ensure followup
  • Issue additional quotation and invoices order if necessary
-
Audit follow up

  • Followup with the client to ensure receipt of necessary corrective action and/or evidence.
  • Process corrective actions/evidences or allocate internally if evaluation competence is required.

Profile:

  • Education: Bachelor's degree in Cosmetics, Chemistry, Food Technology, or related fields.
  • Experience : 1+ years of working in customer experience, client success within cosmetics, pharma or food sectors.
-
Behavioural skills:

  • Global vision and professional judgement
  • Courage and decision making
  • Agility and Adaptability
  • Communication and interpersonal skills
  • Proactivity and creativity
  • Diligence
  • Organisation and anticipation
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Remuneration:As per industry standards
-
Type of contract:Full time or contract

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