L1 Support Engineer

2 weeks ago


Delhi, Delhi, India SBS Global Full time

Job Description:

The L1 Support Specialist is a key player in offering initial technical aid and support to users facing operational challenges. This role necessitates a strong grasp of Linux systems, with the ability to troubleshoot hardware, software, and network issues. The individual will ensure smooth operations in the organization and extend support to cover data analytics and database management technologies like Hadoop, Qlik, and Vertica. Adaptability and proficiency in Linux environments are essential for this role.


Key Responsibilities:
  • Provide technical support to end users for operational issues.
  • Troubleshoot hardware, software, and network problems efficiently.
  • Ensure seamless operations in the IT infrastructure.
  • Resolve technical issues using Linux expertise.
  • Learn new technologies like Hadoop, Qlik, and Vertica.
  • Expand support to data analytics and database management.
  • Collaborate with IT teams to resolve complex issues.
  • Document solutions for future reference.
  • Assist in IT projects and upgrades.
  • Provide training to end users on IT matters.

Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Experience in providing technical support in Linux environments.
  • Strong troubleshooting skills in hardware, software, and network areas.
  • Proficient in Linux system administration.
  • Excellent communication and teamwork skills.
  • Willingness to learn new technologies.
  • Able to work in Amsterdam (AMS) time zone.

Preferred Qualifications:
  • Certifications in Linux administration or relevant technologies.
  • Experience with data analytics tools like Hadoop and Qlik.
  • Familiarity with database management systems.
  • Previous technical support experience in a global company.

Skills:
Linux, IT, Data Analytics, Hadoop, Qlik, Database

Location:
Bangalore


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