Senior Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India Qualcomm Full time


Company:

Qualcomm India Private Limited

Job Area:

Engineering Services Group, Engineering Services Group > Support Engineering

General Summary:

Responsible for providing low-level design and development support from initial concept through completion, manufacturing, and end-of-life phases of a project. Responsible for sustaining aspects of the product development life cycle: documentation updates, design changes based on incremental requirement changes based on product lifecycle, etc. Responsible for design tasks that are limited in scope with varying design and schedule requirements. Conducts analyses to identify, troubleshoot, diagnose, and/or debug technical issues. Applications may include analog, RF, and/or digital.

Minimum Qualifications:


• High School diploma or equivalent.

• 4+ years of experience with design, development, R&D, or similar experience in Electronics or related area.

Preferred Qualifications:


• Associate's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field.


• Certification in Electronics or related area.


• Military experience or training


• 6+ years of experience with digital HW, SW, and/or analog RF troubleshooting and debugging.


• 6+ years of experience in a lab environment.


• 2+ years in a leadership role with direct reports(only applies to positions with direct reports).


• 1+ year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

Principal Duties and Responsibilities:


• Provides organizational or design and development support from initial concept through completion phases of the project with minimal supervision.

• Provides support for engineers and recommendations on design approaches, layout, and parameters for large projects with minimal guidance.

• Produces or executes against spreadsheets, schematics, parts lists, and/or MCNs and all necessary documentation to independently complete a design.

• Develops and executes manual and automated test plans, test cases, and test procedures. Reproduces and debugs moderately complex issues and generates test reports.

• Installs, upgrades, configures, and helps select equipment and/or components based on specifications, tolerances and reliability. Monitors equipment performance analyzes moderately complex failures or malfunctions and suggests corrective action.

• Manages data for small projects and conducts advanced analyses to identify, troubleshoot and/or diagnose, and recommend solutions to moderately complex issues.

• Diagnoses and troubleshoots moderately complex technical issues with minimal guidance and helps recommend solutions.

• Gathers, integrates, and interprets data and information from various sources and stakeholders to understand moderately complex specifications and develop solutions.

• Manages and/or executes on own project priorities, deadlines, and deliverables for small to mid-sized projects.

• Adapts to significant changes and setbacks in order to manage pressure and meet deadlines.

• Collaborates with individuals inside and outside of own function to integrate projects and/or ensure changes work with other components of a specific project.

Level of Responsibility:


• Works independently with little supervision.

• Provides supervision to direct reports.

• Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct.

• Requires verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. Role may require strong negotiation and influence, communication to large groups or high-level constituents.

• Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions).

• Most tasks do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework.

• Substantial creativity is needed to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.

• Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.

• Occasionally participates in strategic planning within own area affecting immediate operations.

Applicants : If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm's toll-free number found for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

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