Senior Support Engineer
1 week ago
Experience Range:
years
Hybrid
Skills:
AWS Servicess, Network concepts, Database, Monitoring tools
Job Description:
We are seeking a highly skilled Support Engineer with 7-8 years of experience to join our dynamic team.
The ideal candidate will have extensive expertise in AWS, networking, bash scripting, basic SQL skills, Kubernetes, and a proven track record of working in a SaaS environment.
As a Support Engineer, you will play a critical role in ensuring the smooth operation of our platform by providing technical support to our clients and internal teams.
Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related field.7-8 years of experience in a technical support role, preferably in a SaaS environment.
Deep understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and routing protocols.
Proficiency in bash scripting and automation tools like Ansible, Puppet, or Chef.
Basic knowledge of SQL and experience working with relational databases such as MySQL, PostgreSQL, or SQL Server.
Experience with Kubernetes administration and container orchestration.
Excellent communication skills and the ability to effectively collaborate with cross-functional teams.
Strong problem-solving skills and a proactive mindset towards troubleshooting and issue resolution.
Preferred
Qualifications:
AWS certification (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).Experience with monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc.
Knowledge of CI/CD pipelines and tools like Jenkins, GitLab CI/CD, or CircleCI.Prior experience working in an Agile/Scrum environment.
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