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International Voice Process
2 weeks ago
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer calls, chats & mails with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Focus on First Call/ chat resolution & accurate research initiation
- Maintain internal & client defined quality on calls/ chats/mails
- Understands and contributes positively in meeting client SLAs & targets
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of selflearning & development
Role Requirements:
-
- Any Qualification
- 05 yrs of Experience for Associate Level
- Strong Customer Service Orientation
- Excellent comprehension and articulation of client specific plans and provisions
- Working knowledge of computers (Diploma / short term course)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Working Days: 5 Days working with Rotational Week off
Notice Period:
Immediate
Shift Timings:
- US Shift
- Should be flexible to work in Night Shifts.
- Cab Facilities will be provided.
Job location:
Chennai
Salary
For Freshers upto
2.5L CTC
For Experienced Salary Upto
4L CTC PA
Rounds of Interview
- HR Discussion
- Manager Round
(Face 2 Face)
Regards,
Manali
Salary:
Up to ₹400,000.00 per year
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Speak with the employer
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