Customer Support Executive

1 week ago


Dehra Dūn, Uttarakhand, India Lunar Astro Vedic Academy Full time

Lunar Astro, a renowned astrology consulting company, is seeking a Backend Associate to join our team at our Dehradun location.

You will be responsible for handling course and astrology consultation-related calls from our esteemed clients.

This is an excellent opportunity to be part of a dynamic and growing organization that focuses on providing high-quality astrology services.


Responsibilities:

  • Handle inbound and outbound calls related to astrology consultation and courses offered by Lunar Astro.
  • Provide accurate information to clients regarding our astrology services and course offerings.
  • Address client queries and concerns effectively, ensuring their satisfaction.
  • Maintain a high level of professionalism and customer service during all interactions.
  • Update and maintain client records and information in the company database.

Requirements:

  • Excellent verbal communication skills in English (US) language.
  • Strong interpersonal skills and the ability to build rapport with clients over the phone.
  • Good knowledge and understanding of astrology concepts and terminology.
  • Previous experience in a customer service or telecalling role is preferred.
  • Basic computer skills to record and update client information accurately.
  • Ability to work in a fastpaced environment and handle multiple calls effectively.
  • Flexibility to work in rotational shifts, including weekends and public holidays if required.
  • Residing in or willing to relocate to Dehradun.

Job Types:
Full-time, Fresher

Pay:
₹9, ₹20,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (required)

Experience:

- total work: 2 years (required)

Work Location:
In person

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