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Customer Relationship Executive
1 week ago
Position:
Customer Relationship Executive
Experience:
1+ years
Location:
Thane
Department:
Backoffice
Reports To:
Commercial and Admin Head
Position Summary:
Key Responsibilities:
- Monitor and track outstanding invoices for timely payment.
- Resolve billing discrepancies and disputes.
- Coordinate with the finance department to address payment issues.
- Respond to customer inquiries and concerns related to payments and billing.
- Maintain accurate records of customer payments, invoices, and communications.
- Analyse payment data to identify trends and insights.
- Communicate effectively with customers and colleagues regarding paymentrelated issues.
- Collaborate with sales and finance teams to streamline the payment process.
- Bachelor's degree in business administration, Finance, or related field preferred.
- Proven experience in payment followup, accounts receivable, or a similar role.
- Strong interpersonal and communication skills.
- Excellent problemsolving abilities and attention to detail.
- Customerfocused mindset with a commitment to delivering exceptional service.
- Strong organizational skills and ability to prioritize tasks effectively.
- Team player with a positive attitude and strong work ethic.
- Adaptability and willingness to learn new processes and technologies.
Pay:
₹9, ₹20,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Work Location:
In person
Speak with the employer
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