School Co-ordinator- Maninagar

2 weeks ago


Ahmedabad, Gujarat, India VA Schools Full time

Parent Relationship Management:

  • Escalate all unresolved grievances of the parents to the School Head for prompt resolution.
  • Generate customer delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution
  • Efficiently guide the parents on school systems and process and ensure that the repository of updated information is available at all point in time
  • Ensure ambient and parents friendly environment of the reception area with assistance from the admin department
  • Adroitly be ready and facilitate the information of all elements pertaining to a childs life cycle in the school as well as post school activities, summer camps etc.
  • Be a central point of contact for all Leave Certification Request i.e. Verification if LC request forms, Request Generation, Intra department liasioning etc.

Administrative Responsibilities

  • Record all admission registration on Lead Management System/MIS tracker as per the Process guidelines
  • Maintain updated records of all the customer grievance handling in the CRM.
  • Maintenance of data completion and accuracy.
  • Be an aid to the Child interaction and Competency Test process with the respective Coordinators and School Head where ever required.
  • Work closely with the Centre and Zonal Marketing Team for any updates/ intimations.
  • Scrutinize and maintain records for all admission forms and documents.
  • Be an effective planner and organize the day to ensure all opportunities are maximized
  • Be an active participant in School events like; Coffee Meet etc.

Pay:
₹8, ₹33,713.93 per month

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

- total work: 1 year (required)

Language:

  • English (required)

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