Mac Support Engineer

2 weeks ago

Ahmedabad, Gujarat, India RIDHAM ENTERPRISE PRIVATE LIMITED Full time
Job Description

  • Managing all Mac devices with latest macOS & Security update
  • Working on Azure AD for ID Creation & Security Group Maintain.
  • Providing technical support of both Hardware and software for Apple products.
  • Enrolling devices on JAMF manual Enrollment & Zero Touch Enrollment.
  • Mac JAMF console management machine and user permission.
  • JAMF Inventory Maintenance & update the inventory depends upon user machine.
  • Responsible for all Mac devices running in compliance as per company security policy.
  • Diagnosis issues related to device enrollment, application access and resolution.
  • Test the Beta Version MacOS with client related applications.
  • Attend meetings with the Operation Team to identify continuous improvement opportunities and enhance the delivery of IT services to users.
  • Co ordination with Client and Operations teams during New Application release.
  • Ability and desire to conduct research and resolve tickets from the end user community for MAC device issues.
  • Used Remedy program to track ticket progress and enter updates to have ongoing record of case activity till resolution is reached and ticket closed.
Requirements

  • Provide excellent technical support and assistance to customers using Apple products.
  • Respond to customer inquiries and resolve technical issues through phone, email, or chat support channels.
  • Diagnose and troubleshoot software and hardware problems related to Apple devices, such as iPhones, iPads, and Mac computers.
  • Guide customers through stepbystep solutions in a clear and concise manner.
  • Document and track customer interactions and resolutions in a ticketing system or CRM software.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Stay up to date with the latest Apple product releases, updates, and troubleshooting techniques.
  • Continuously improve technical knowledge and customer service skills through training and selflearning.

Qualifications:

  • High school diploma or equivalent; relevant certifications or technical qualifications are a plus.
  • Proven experience in providing technical support for Apple products, preferably in a customerfacing role.
  • Indepth knowledge of Apple operating systems (iOS, macOS), hardware (iPhone, iPad, Mac), and software applications.
  • Strong troubleshooting and problemsolving skills for both software and hardware issues.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users.
  • Patience and empathy when dealing with customers, ensuring a positive support experience.
  • Ability to work well under pressure and manage multiple customer inquiries simultaneously.
  • Familiarity with ticketing systems or CRM software to manage and track customer interactions.
  • Availability to work flexible hours, including evenings, weekends, and holidays, as necessary.
Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and career advancement.
  • Training and certifications related to Apple products and technologies.
  • Collaborative and supportive work environment.
Requirements

  • Provide excellent technical support and assistance to customers using Apple products.
  • Respond to customer inquiries and resolve technical issues through phone, email, or chat support channels.
  • Diagnose and troubleshoot software and hardware problems related to Apple devices, such as iPhones, iPads, and Mac computers.
  • Guide customers through stepbystep solutions in a clear and concise manner.
  • Document and track customer interactions and resolutions in a ticketing system or CRM software.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Stay up to date with the latest Apple product releases, updates, and troubleshooting techniques.
  • Continuously improve technical knowledge and customer service skills through training and selflearning.

Qualifications:

  • High school diploma or equivalent; relevant certifications or technical qualifications are a plus.
  • Proven experience in providing technical support for Apple products, preferably in a customerfacing role.
  • Indepth knowledge of Apple operating systems (iOS, macOS), hardware (iPhone, iPad, Mac), and software applications.
  • Strong troubleshooting and problemsolving skills for both software and hardware issues.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users.
  • Patience and empathy when dealing with customers, ensuring a positive support experience.
  • Ability to work well under pressure and manage multiple customer inquiries simultaneously.
  • Familiarity with ticketing systems or CRM software to manage and track customer interactions.
  • Availability to work flexible hours, including evenings, weekends, and holidays, as necessary.

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