Customer Care Executive for D2c Fashion Brand

2 weeks ago


Daman, Daman and Diu, India Gini and Jony Full time

Responsibilities:

  • Identify and escalate issues to the appropriate departments when necessary
  • Provide accurate and helpful information to customers regarding our products, policies, and services
  • Ensure customer satisfaction by resolving issues effectively and efficiently
  • Manage customer feedback and provide insights to improve the customer experience on the website
  • Collaborate with other teams to continuously improve the customer experience

Requirements:

  • Proven experience as a Customer Care Executive or a similar role
  • Excellent communication skills, both verbal and written
  • Ability to multitask and prioritize tasks effectively
  • Strong problemsolving and conflict resolution skills
  • Familiarity with customer service software will be add on.
  • Experience in the fashion industry is a plus

Qualifications:

  • A bachelor's degree in any field is preferred, although not required
  • Any certification in customer service or related fields is a plus

Skills:

  • Excellent communication skills, both verbal and written
, with a strong command of the English language

  • Proficiency in handling customer service software and tools, such as Zendesk or Freshdesk
  • Ability to empathize with customers and provide solutions that meet their needs
  • Strong problemsolving skills to effectively and efficiently resolve customer issues
  • Attention to detail to accurately process orders and handle customer data

Experience

  • Been as an intern or at least 12 years of experience in a customer care role, preferably in a fashion or retail industry
  • Proven track record of delivering exceptional customer service and satisfaction

Ability to commute/relocate:

  • Daman, Daman and Diu: Reliably commute or planning to relocate before starting work (required)

Language:

  • English (preferred)

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