RingCentral - Datacenter Engineer - Ticketing System

1 week ago


India RingCentral, Inc Full time

Responsibilities :

  • Use the ticketing system to create, update, and resolve tickets.
  • Troubleshoot network, server, and storage issues.
  • Installation and maintenance of network, server, and storage equipment.
  • Maintain detailed data center documentation.
  • Strict adherence to RingCentral change management policies and procedures
  • Interact with onsite and remote vendors for hardware replacement, delivery, and diagnostics.
  • Onsite off-peak hours maintenance will be required.
  • Participate in on-call rotation.
  • Some travel is required.
Requirements :
  • 5+ years of experience working in a production data center environment.
  • Ability to rack, build, cable network, server, and storage equipment.
  • Familiar with network cabling standards and transceivers.
  • Basic knowledge of server hardware components.
  • Familiar with power budget calculations and power balancing.
  • Understand data center design in regard to airflow (hot and cold aisle containment).
  • Strong organizational skills and attention to detail.
  • Experience with data center logistics, asset management, and DCIM tools.
  • Hands-on experience with one or more of the following hardware platforms is an asset (Dell, Cisco, HP, NetApp, Juniper).
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