Lead – DC Operations

2 weeks ago

Delhi, Delhi, India Syngene International Limited Full time

JOB DESCRIPTION

Job Title:
Lead – DC Operations & Network

Job Location:
Bengaluru

Reporting to:
Head – IT Infrastructure

Job Grade: 6-II

About Syngene:

Syngene ( ) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

Overall adherence to safe practices and procedures of oneself and the teams aligned
Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company's integrity & quality standards

Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.

Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.

Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
Compliance to Syngene' s quality standards at all times
Hold self and their teams accountable for the achievement of safety goals
Govern and Review safety metrics from time to time

Core Purpose of the Role:
Supervise the IT Datacenter, Network operations Ensure the maintenance of the systems are implemented. Regularly check, organize, and control the IT and electronic data operations. Manage the staff by recruiting, training, communicating the expectations and appraising their performance.

Role Accountabilities
the IT Datacentre and Network operations.

for 100% Datacenter uptime availability by ensuring regular checks with Engineering & Maintenance team on physical Datacenter areas space, Power, cooling, cabling, Fire suppression and safety systems etc.

for entire server architecture, design with virtualization (VMware) & high availability, end of support, tech refresh. Ensuring uptime of 100% with no single point of failure
for management of storage (NetApp & HPE) , SAN fabric , performance IOPs , disk wait etc.

for the Network design, architecture, implementation, and support of network solutions related to resilience Network Infrastructure to meet current and future requirements.

for the database management (Oracle & MS/My SQL).

work with internal application stakeholders and external partners to ensure regular checks for all the database instance and prepare weekly performance report.

IT Network for all Public, Hybrid Cloud hosted applications and ensure availability 100%.
a team of server, storage & networks professionals, mentoring, providing guidance and technical support.

with multiple teams, security, systems and applications to ensure seamless integration of network services and implement third party integration solutions.

management supporting the IT Datacenter, server & network services, inventory management, AMC and validation of ongoing Opex for all IT Network components.

periodic Capacity planning to address server & network requirements.
for Network availability of Disaster Recovery Site, conduct regular DR Drills ensuring connectivity of end users from BCP locations.
for Datacentre Operations & DR
and enforce network security measures to protect against unauthorized access, breaches, and cyber threats. Ensure compliance with industry regulations and internal security policies.
for various audits including ISO, SSAE16 & other Pharma related compliances.
and lead the incident management process, ensuring timely identification, escalation, resolution, and reporting of IT incidents. Serve as the focal point for all incident-related communication and coordination.
thorough root cause analyses for IT Datacentre & Network major incidents to identify underlying issues and prevent future occurrences. Implement corrective actions and process improvements based on analysis findings.

Syngene Values

All employees will consistently demonstrate alignment with our core values

Excellence
Integrity
Professionalism

Specific requirements for this role

Experience:
15+ years of experience in managing IT Infrastructure (server, storage, network) solutions and handling operations.

Education:
Bachelor of Science (BSc.), or Bachelor of Engineering (BE) with hands on experience on various IT technologies.

Skills and Capabilities
on IT Datacenter, Server & network Solutions and handling operations.
on MPLS, SDWAN, IPsec VPN network solutions.
have understanding on integration aspects of server and network topology.
have understanding on the Storage, SAN technologies & performance metrics.
have understanding on the Oracle and SQL database.
have hands-on experience in Network Routers, Firewall Palo Alto, Fortinet etc, Wi-Fi Network
have hands-on experience in DNS, Load Balancers, WAF, DDoS, SSL, TLS, SIEM, routing.

have hands-on experience in AWS, Azure Network Solutions Landing zone, App Gateway, AWS Direct Connect, VPC, Azure ExpressRoute, VNET Peering, VPN Gateway etc.

on DLP, ATP, Encryption, Endpoint detection & response (EDR), Extended detection & response (XDR) etc

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