GCX Risk Ops Agent

1 week ago

Noida, Uttar Pradesh, India 0349 eBay India Ecommerce Services Pvt Ltd Full time

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

E2M Risk Operations Agent

Organization Summary

Our Operation teams focus on reducing regulatory risk and bad buying/selling experiences through case reviews. Cases are served through various referral mechanisms to the teammate. The teammate investigates and makes an educated decision on next steps. Teammates have the responsibility to make the best decision for the customer and the business while ensuring site safety and regulatory compliance. These decisions could include customer education, warnings, removing listings, restricting buying/selling activity, suspension of all site activity and handling appeals on actions taken through multiple channels.

Role Summary

Promote safe and compliant trading on the site by investigating accounts, reviewing filters, verified rights owner/community reports and escalations. Performing account reviews for potential regulatory risk, fraudulent, off site and/or unauthorized activity. You're focused on the member experience on the site and investigate accounts with questionable business practices that could have a negative impact on the eBay community. You may interact with Risk BU, Merchandizing, Compliance, CS Tech, Product, Service Design, Legal or other upper management across eBay. As a result, this team is focused on being efficient and accurate to meet or exceed the KPI's including, but not limited to Productivity, Quality/Accuracy, and maintaining necessary service levels.

You will:

Conduct in depth case reviews to promote safe and compliant trading on the site. Use filters, member reports and account reviews to make informed decisions on each case. Identify trends and provide feedback to your leadership. Provide feedback on filter performance to LVIS and other support teams. Handle appeals through multiple channels for actions taken across assigned work types. Handle escalations as needed per request of leadership. Respond to appeals or manage customer inquiries through email channels. Conduct outbound phone calls or otherwise reach out to the customer as part of your case review. Coach customers on how to be more successful on the site through phone or email channels. Educate customers on the regulatory requirements behind actions of the company.

You are:

Responsible to make sure work is completed within Service Level and actively drive improvement. Able to gather data using internal and external tools then interpret to assess risk. Available to adjust schedule hours based on business needs. Business minded. You can see trends, opportunities and can multi-task. Great at managing your time. Excellent at communication – both verbal and written. Great at problem solving. Courteous and professional in your engagement with customers, co-workers and Business Units. Proactive and suggest workflow enhancements. Assigned to projects and initiatives as they arise. Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making. Comfortable working escalations based on your knowledge and proficiency. Dependable – you have an established sense of urgency and follow through. Adaptable and work under general supervision with the ability to stay self-motivated. Comfortable working directly with management and leaders inside and outside of

Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

  • technical architect

    1 week ago

    Greater Noida, Uttar Pradesh, India Coforge Full time

    Job Description Proven experience as an Enterprise Architect, Solution Architect, or a similar role, with a focus on AI/ML and generative AI. Strong understanding of generative AI techniques, including deep generative models, autoregressive models, and reinforcement learning for generative tasks. Hands-on experience of machine learning methodologies...

  • Dev Ops Engineer

    1 week ago

    Noida, Uttar Pradesh, India Hapana Full time

    Hapana empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences. The Hanana Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. Our technology services the day-to-day operations of a fitness business: Membership...

  • Manager EXL/M/1041790

    1 week ago

    Noida, Uttar Pradesh, India exl Full time

    Job Description Primary Responsibility People Management & Process Improvement. Performance Parameters (Measurable) · Employee Satisfaction, people development and morale. · Attrition within target levels. · Improvement in quality and productivity. · Process performance – as per KPIs over the month.. · Customer Satisfaction. ...

  • Rubrik Backup Architect

    1 week ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Rubrik Backup ArchitectJob location: Noida/Chennai/Bangalore/HyderabadJob description:Experience: 12+ Years of experience in handling large Backup InfraPrimary Responsibilities:10+ years of hands-on Data Protection ExperienceExtensive Knowledge in Net Backup, Rubrik etc.Managed over 6 PB of Backup Complex Infra .Working experience with Rubrik Backup...

  • Rubrik Backup Architect

    1 week ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Rubrik Backup Architect Job location: Noida/Chennai/Bangalore/Hyderabad Job description: Experience: 12+ Years of experience in handling large Backup InfraPrimary Responsibilities:10+ years of hands-on Data Protection Experience Extensive Knowledge in Net Backup, Rubrik etc. Managed over 6 PB of Backup Complex Infra . Working experience with Rubrik Backup...

  • Senior Manager EXL/SM/1041786

    1 week ago

    Noida, Uttar Pradesh, India exl Full time

    Job Description Role – Senior Manager Department: Operations Span of Control: 5-6 people. (Except low end simple processes) Reports to: AVP Positions reporting into this role: AM/LAM Responsibility Level: Senior Manager Primary Responsibility People Management & Process Improvement. Performance Parameters (Measurable) ·...

  • Hiring Financial Market Ops with a leading Bank

    1 week ago

    Noida, Uttar Pradesh, India Skill Ventory Full time

    Roles and Responsibilities Responsible for managing entire life cycle of operations of Treasury Back Office, consisting of FIMM, Interbank,Derivatives, FX, Bullion IBU & Nostro operations. The role holder is responsible for Team Management,escalations to management, meeting end to end department deliverables and management expectations, in linewith...

  • Process Excellence Senior Manager

    1 week ago

    Noida, Uttar Pradesh, India Genpact Full time

    Welcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager Black/ Green Belt, LDTLooking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...

  • Process Excellence Senior Manager

    1 week ago

    Noida, Uttar Pradesh, India Genpact Full time

    Welcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager Black/ Green Belt, LDTLooking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...

  • Senior Sales Manager

    1 week ago

    Noida, Uttar Pradesh, India NetAmbit Full time

    NetAmbit ValueFirst Services India Private Ltd. Founded in 2000, NetAmbit has been driven by a visionary mission to democratize financial services, ensuring accessibility for all. Our core focus lies in empowering businesses to achieve sustainable growth, particularly in high-touch offline sectors. Through our Managed Sales division, we specialize in...

  • Customer Service Associate

    1 week ago

    Noida, Uttar Pradesh, India BrandMuscle Full time

    About BrandMuscleBrandMuscle is the leader in brand-to-one marketing. A pioneer in distributed/local marketing, BrandMuscle serves more than 300 of the world's top brands with a team of nearly 800 can-do professionals in six offices globally and embedded within 75 client locations. The BrandMuscle integrated marketing platform enables marketing leaders and...

  • 15h Left: Process Excellence Senior Manager

    1 week ago

    Noida, Uttar Pradesh, India Genpact Full time

    Welcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager Black/ Green Belt, LDTLooking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs Independently lead the high impact projects needed to...

  • Customer Service Associate

    1 week ago

    Noida, Uttar Pradesh, India Brandmuscle Full time

    About Brand MuscleBrand Muscle is the leader in brand-to-one marketing.A pioneer in distributed/local marketing, Brand Muscle serves more than 300 of the world's top brands with a team of nearly 800 can-do professionals in six offices globally and embedded within 75 client locations.The Brand Muscle integrated marketing platform enables marketing leaders and...

  • Customer Service Associate

    1 week ago

    Noida, Uttar Pradesh, India Brandmuscle Full time

    About BrandMuscleBrandMuscle is the leader in brand-to-one marketing. A pioneer in distributed/local marketing, BrandMuscle serves more than 300 of the world's top brands with a team of nearly 800 can-do professionals in six offices globally and embedded within 75 client locations. The BrandMuscle integrated marketing platform enables marketing leaders and...

  • Manager - Network Operations & Engineering

    1 week ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • associate general manager

    1 week ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Work Experience: 8+Work Location: Bangalore or NoidaTechnology Stack: PING Access, PING Federation8+ years of experience in IAM with minimum 5+ year of experience in L3 level of support in Identity and Access ManagementHands on installation and configuration of PING Access and PING Federation.Hands-on experience to supportoComplete knowledge of process and...

  • Process Practitioner-dlvry Readiness

    1 week ago

    Noida, Uttar Pradesh, India Ericsson Full time

    About this opportunity:We are now looking for a Change Manager to be part of the BMAS GIT T&O MoF Change Management in Group IT.The Change Management Function in OC MoF handles the management, control and governance of the IT change management process execution in Ericsson. The Change Manager chairs the Change Advisory Board (CAB) and Technical Advisory...

  • Associate-bizops

    1 week ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    Hello You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.GTM OpsInnovaccer is on a mission to revolutionize healthcare delivery through data and technology. Our GTM Ops team is crucial in supporting and driving sales operations, focusing on growth, delivering insights,...

  • Technical Program Management Internship

    2 months ago

    Noida, Uttar Pradesh, India Tiket Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Work and strategize with others on cross-functional engineering infrastructure projects that cover a range of areas (mobile apps, video, machine learning, backend systems, software deployment, capacity and performance, data and analytics, deployment and configuration, hardware...

  • Legal Counsel

    1 week ago

    Noida, Uttar Pradesh, India Clarivate Full time

    Information Blurb (30 second elevator pitch)Clarivate's Legal, Risk and Compliance Group is an integral part of the Company, and the team members support wide-ranging areas of work including supporting strategic and business-critical initiatives. Clarivate is experiencing significant growth and the LRC Group is looking to add a team member in India in a...