Senior Experience UX Researcher

2 weeks ago

Bengaluru, Karnataka, India Adobe Full time

JOB LEVEL

P40

EMPLOYEE ROLE

Individual ContributorThe opportunity

On the Design Research & Strategy team, our mission is to lay a user-centered foundation for Adobe product design and development. We are seeking a Senior Experience Researcher to steer research for Adobe Illustrator, from early explorations through shipping new features/products.

What we do
  • Assess project scope, form appropriate research questions, and identify appropriate research methods (developing new methods if/where needed)
  • Runs research studies from start to finish, including developing a realistic research plan and materials, recruiting participants, and synthesizing data into actionable insights.
  • Build alliances across the company to identify new partners, drive teamwork, and deeply understand the business context of research problems. We engage with different roles and product teams to understand and influence business goals, system architecture, and product designs.
  • Identify new strategic opportunities and initiatives that the product and organization can explore.
  • Advocate for the customer by articulating research findings and product ideas through clear and insightful presentations. We often present work in group-wide or company-wide forums (e.g., brown bags, tech summit, MAX, KTB, etc.).
  • Mentor junior staff and supervise contractors/vendors on more complicated programs of study.
Who we are looking for

Requirements:

  • Significant hands-on research experience, with at least 5 years of that experience in an industry setting (e.g. UX/product research, market research, consulting, etc.)
  • Able to handle areas (user/product/domain) that may be ambiguous or ill-defined.
  • Experience conducting research on new, emerging technologies (e.g. Generative AI).
  • A deep understanding of the product life cycle and conducts research in a timely manner to have maximum impact.
  • Experience with ethnographic research.
  • Strong organizational, planning, and time management skills.
  • Can collaborate well across all project roles (design, research, product management, engineering, etc.)
  • Goes beyond summarizing study data to identify significant user needs and/or product issues.
  • Is comfortable connecting the dots between mixed data types (qualitative, quantitative, analytics) to create deeper and more comprehensive insight narratives.
  • Can proactively identify and communicate clear product solutions based on these findings, sometimes across departments.
  • Presentations connect to broader business goals and KPIs.
  • Experience communicating work at the management, director, and VP levels.
  • An undergraduate degree from a 4-year, accredited institution.

Nice to haves:

  • Experience researching creative workflows, including desktop apps, mobile apps, and web-based tools.
  • Knowledge of graphic design user workflows, pain points, needs, and motivations.
  • Interest and experience with GenAI technology & understanding how people want to leverage GenAI
  • An advanced degree in HCI or HCDE, or similar field.
  • Familiarity with or interest in Adobe's creative (Photoshop, InDesign, Illustrator).
  • Experience with survey development, including building, executing, analyzing.
Why you'll love working here
  • Collaborate with and learn from other researchers from a wide range of backgrounds; Psychology, Anthropology, HCI, Computer Science, Design and Management, Linguistics, Consulting, Market Research, and more.
  • At Adobe, we value the differences in others' stories and ideas— You'll be able to bring your authentic self to work every day.
  • We offer a competitive benefits package including; unlimited vacation days, 401k matching, educational reimbursement, wellness dollars, fertility benefits, parental leave, childcare assistance, gender reassignment benefits, and more

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. Adobe is committed to providing reasonable accommodations to help you succeed. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

About Adobe Design

Adobe Design creates tools that amplify the world's ability to create and communicate. We're a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe's three product lines: Creative Cloud, Document Cloud, and Experience Cloud.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

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