ServiceNow Developer

1 week ago


Bengaluru, Karnataka, India APN Consulting Full time

Role:
ServiceNow Develope
r
- ITSM Squad

Contract
Remote


Total Experience: 4+

Relevant Experience: 2+


Role and Responsibilities:


Develop, customize, and maintain the ServiceNow platform with a primary focus on IT Service Management (ITSM) and Customer Service Management (CSM) modules.

Create and manage workflows, forms, and user interfaces using Workflow Editor, Form Designer, and UI Builder.
Develop custom scripts and solutions using JavaScript, HTML, and CSS to enhance platform functionality and user experience.
Implement and manage the Service Portal, if applicable, to provide a streamlined and user-friendly service experience.
Collaborate with the ITSM squad and other stakeholders to gather and analyze business requirements, translating them into technical solutions.
Troubleshoot and resolve issues to ensure optimal performance and reliability of the platform.
Follow best practices for ServiceNow development, ensuring code quality and maintainability.
Stay updated with the latest ServiceNow features, industry trends, and best practices to drive continuous improvement and innovation.

Required Skillset:

ServiceNow Platform Expertise:
IT Service Management (ITSM)
Customer Service Management (CSM)
Experience with Service Portal is a plus

Technical Skills:
Proficiency in JavaScript
Experience with HTML and CSS for customization and UI development

Development Tools:
Workflow Editor
Form Designer
UI Builder

Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
ServiceNow certification is a plus.
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Proven experience in developing and customizing ServiceNow applications.
Ability to work collaboratively in a fast-paced environment.

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