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EUC Learning Platforms Manager

3 months ago

Bengaluru, Karnataka, India IN10 VMware Software India Private Limited Full time

Description

EUC End-User Computing Division
Location: Remote – Costa Rica, India
EUC Customer Learning provides industry-leading technical training and certification programs that build and
recognize the desktop virtualization and digital workspace expertise of IT professionals and their
organizations. Training solutions that make it possible for customers to realize the full potential of their EUC
technology. By equipping IT professionals with the knowledge and best practices to design, deploy, manage,
and support Horizon and Workspace One solutions, EUC Learning enables organizations to transform end-
user environments through desktop virtualization and digital workspace and realize greater value from
flexible, agile IT service delivery models sooner, with less risk.
Role description
The Learning Platforms Manager works to ensure that customers are at the center of our efforts. The
Learning Platforms Manager works closely with EUC Learning Leaders, Content Development and Partner
Leaders to support VMware Learning offerings that maximize customers' ability to consume VMware
technology.
Ideal candidates have a demonstrated technical ability to understand and demonstrate Learning
Management Systems to internal stakeholders, drive collaborative, informed data-driven business planning
efforts and are outstanding in relationship-building & stakeholder engagement. They are entrepreneurial,
enjoy working with technical teams, can easily distill which factors are important, is a self-directed learner
and has a demonstrated passion for the success of our customers.
Primary responsibilities include but are not limited to the following.
 Maintain and ensure the performance of a Learning Platform.
 Offer technical leadership to support the system.
 Define and monitor user roles.
 Stay updated on system specifications and updates from Learning Platform providers.
 Collaborate with VMware IT to support integrated backend systems.
 Identify opportunities for process and quality improvements.
 Report and address any defects found.
 Communicate changes to users as necessary.
 Maintain procedures for system security and integrity.
 Provide end-user support when required.
Skills and Competencies
Required Skills
 Experience with learning platforms, preferably Docebo.
 Proficient in computer software and applications.
 Familiarity with course design and development.
 Strong data entry skills.
 Proficiency in Microsoft Office, particularly Excel and PowerPoint.
 Experience in electronic data management.
 Basic understanding of project management principles.

 Quick troubleshooting and technical issue resolution.
 Effective communication skills.
 Strong technical aptitude.
 Efficient time management skills.
 Attention to detail.
 Understanding of customer requirements and challenges.
 Ability to influence across functions to achieve results.
 Capable of making data-driven decisions and justifications.
 Preferably, knowledge of product lifecycle, content development, and learning platforms.
 Willingness to learn new technology and products quickly.
 Clear written and verbal communication in English.
 Ability to present business cases to senior leadership.
 Capable of working independently and with cross-functional teams.

Educational Requirement
 Bachelor's degree or equivalent required

Characteristics/Values
 Coordinate lab instance provisioning and capacity planning.
 Assist learners and instructors with technical issues.
 Maintain a positive attitude and be a team player in a dynamic environment.
 Have strong problem-solving and analytical skills.
 Work effectively in a fast-paced environment while ensuring accuracy.
 Demonstrate systems-oriented thinking and analytical capabilities.
 Provide effective solutions to both internal and external customers.
 Possess strong interpersonal skills for collaboration with peers and upper management.
 Take initiative and work independently as needed.
 Be dependable, flexible, and willing to work shifts to support global teams.

Desirable years of experience
 5 to 8 years of industry experience.
 Experience in online education/platform development required.
 Minimum 2 years' experience with Learning Platforms (LMS, LXP, etc.).
 Preferably, significant commercial experience with VMware Learning customers.
 Must have a high level of technical aptitude.
 Experience in managing or developing customer education programs is necessary.
 Strong presentation skills and ability to engage executive stakeholders.
Key Reasons to Join
Our reputation for high quality, highly reliable, innovative, award-winning, industry-leading products,
solutions, and services helps EUC to attract and retain great people. Other key reasons to consider joining the
EUC team include the opportunity to:
 Work for the global leader in virtualization solutions from the desktop to the data center
 Make an impact on your career, your team, the company, the industry, and the world by
fundamentally transforming how people and organizations use laptops, desktops, servers and data
centers.

 Voice your creative solutions to new and existing problems and watch them become initiatives.
 Learn from an approachable, responsive executive management team and high caliber colleagues.
 Thrive in a unique work environment where the emphasis is on these five guiding principles: 5
guiding principles: act in alignment, build trust, foster inclusiveness, drive efficiency, and maximize
customer value.
 Earn a competitive salary and performance-based bonuses and increases.
 Grow professionally and personally by accessing our in-house learning & development opportunities