Know Your Customer Quality Checker

2 weeks ago

Bengaluru, Karnataka, India JPMorgan Chase Bank, N.A. Full time

As a Know Your Customer Quality Cheker you must proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.


Job Summary


As a Know Your Customer (KYC) Quality Checker in our Wholesale KYC Operations team, you will be responsible for ascertaining that all Know Your Customer and Anti Money Laundering policies are adhered to and for conducting reviews of client's Know Your Customer documentation stored in internal repositories and publicly available information.

You will also be performing the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business.


Your team in Corporate Know Your Customer Operations works closely with the Lines of Business to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer lifecycle.

This includes functions such as data collection, completion of the Know Your Customer profile, client screening, targeted local language and English language research, comparing and analyzing client profiles across all lines of business and quality check & assurance.

Your team will also produce metrics around the work they perform.
**Responsibilities

  • Understanding and implementation of Know Your Customer standards, guidelines, policies and procedure, a Know Your Customer expert in Corporate and Investment banking domain to conduct end to end Know Your Customer
  • Understand the firm's KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD),Specialized Due Diligence(SpDD) and Product Due Diligence requirements (PDD), Collection and verification of confidential client data via publically available and internal sources
  • Compare and contrast differences within Know Your Customer records, highlight and escalate any discrepancies
  • Face off to Compliance and Screening team to resolve Know Your Customer exceptions and obtain approvals where necessary and make decisions that are effective and wellgrounded based on guidelines, policies, and insights
  • Engage with multiple stakeholders including Middle office, Onshore makers to track exceptions and Know Your Customer completion
  • Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
  • Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices

Required qualifications, capabilities and skills

  • Bachelor's Degree and/or Graduate Degree
  • 814 years experience in the Financial Services industry with a demonstrated trackrecord of delivery and/or relevant experience in Compliance and Know Your Customer
  • Proven track record of ongoing coaching, educating and directing a team with strong interpersonal and verbal/written communication skills
  • Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time along with experience with leading a new team with limited Subject Matter Expertise
  • Ability to deepdive and investigate issues to see a successful resolution and be flexible to multi task and effectively manage priorities across the wider function
  • Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
  • Selfreliance and willingness to \"own\" problems and creatively find solutions and f oster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment

Preferred qualifications, capabilities and skills

  • Effectively address any issues that might be escalated by either internal or external customers
  • Identify special training needs that may benefit team members to increase team efficiency and quality and proactively highlight potential issues to management
  • Drive Process improvements and implement process changes, Identify root causes, understand connections and implications and evaluate alternatives
  • Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity

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