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Assistant Area Manager Retail Service
2 weeks ago
Company:
Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesTo guide the Service Mechanics in technical problem solving and de-bottlenecking at thedealerships.
- To increase dealer's profitability by service schemes like annual maintenance contracts, serviceimprovements etc.
- To project the service activities, initiatives taken in the area office in the organization for crossfertilization of ideas
- To provide a single window between the area office and the other departments of the companyon all service matters.
- To provide feedback on competition new service schemes launched to the head of service andthe zonal sales managers.
- To interface with the marketing service cell and the manufacturing cell at the HO for speedyresolution of service issues at the area office like pending warranty claims, chronic problems, BDTsetc.
- To audit new dealership for approving it for commissioning
- Conducting service audits periodically as per the company norms
- Product training of the dealer, workshop manager service mechanicsExperience3 to 6 yrs experience in Tractors serviceIndustry PreferredQualificationsB.Tech/B.E/DiplomaGeneral Requirements
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