Customer Service Representative Ii
7 days ago
Work Schedule
Other
Environmental Conditions
Office
About Thermo Fisher Scientific
About Customer Support Center
At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers' needs.
Our Customer Support Center organization is instrumental in these efforts and their flawless alignment across geographies and commercial functions is crucial to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month.
Job Title:
Customer Service Representative II
Reports To:
Team Leader, Customer Service,
Location:
Bangalore
Roles & Responsibilities
- Engage in activities to provide an enhanced customer experience
- Ensure adherence to company procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively calls out issues that can potentially hamper the business processes
- Solves a range of straightforward problems and analyzes possible solutions using standard procedures
Other Requirements
- Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
- 23years' Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly thorough and organized with excellent analytic and problemsolving abilities
- Able to multitask, prioritize and handle time effectively
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shifts
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