Implementation Specialist

2 weeks ago

Chennai, Tamil Nadu, India Agilysys Full time
About Company

Agilysys is well known for its long heritage of hospitality-focused technology innovation.

The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable.

Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins.

Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.

The Agilysys Hospitality Cloud combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions.

Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios tailored to specific hospitality settings and business needs.

Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information . visit .

Mode:

Work from OfficeKey Responsibility:
Collaborate with clients to understand their specific business requirements and operational processes.
Conduct assessments of the client's current systems and workflows.
Configure our solutions to align with the client's needs and preferences.
Perform system validation to ensure that the software meets the client's requirements.
Offer ongoing technical support and assistance during and after the implementation.
Coordinate with the development team to troubleshoot technical issues and identify solutions, escalating as necessary to ensure timely resolution.
Maintain detailed documentation of client configurations and project progress.
Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested.

Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward.

Other duties as assigned.
Should be working in India night Time.

Qualifications:
Knowledge of MS SQL Server, Installation of Enterprise Software, software installation and troubleshooting experience.
Have any Programming Language Experience for understanding the code flow and able to make quick change if needed.
Knowledge of Understanding SQL scripts and change if needed.
Experience with data migration and integration.
In-depth knowledge of Hospitality Accounting & Residence Management systems. Familiarity with Property Management Systems (PMS), Procurement, and Point of Sale (POS) systems.
In-depth knowledge of software implementation methodologies, project management best practices.
Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to quality.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.

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