Implementation Specialist

2 weeks ago


Chennai, Tamil Nadu, India Agilysys Full time

Description

About Company

Agilysys is recognized for its extensive experience in hospitality-focused technology innovation. The company provides modular and integrated software solutions and expertise to businesses aiming to maximize Return on Experience (ROE) through hospitality encounters that are both personalized and profitable. Over time, clients achieve High Return Hospitality by consistently exceeding guests' expectations, retaining staff, and increasing profits. The customer base includes branded and independent hotels; multi-amenity resort properties; casinos; property, hotel, and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud integrates core operational systems for property management (PMS), point-of-sale (POS), Inventory, and Procurement (I&P) with Experience Enhancers that significantly enhance interactions for guests and employees through digital access, mobile convenience, self-service control, personal choice, payment options, service coverage, and real-time insights for improved decision-making. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios customized to specific hospitality settings and business requirements. Agilysys has a presence across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India, with headquarters in Alpharetta, GA. For further information, please visit the company website.

Mode: Work from Office

Key Responsibility:

  • Collaborate with clients to comprehend their unique business requirements and operational processes.
  • Conduct assessments of the client's existing systems and workflows.
  • Configure solutions to match the client's needs and preferences.
  • Validate systems to ensure they meet client requirements.
  • Provide ongoing technical support and assistance during and after implementation.
  • Collaborate with the development team to troubleshoot technical issues and find solutions, escalating when necessary for timely resolution.
  • Maintain detailed documentation of client configurations and project advancements.
  • Coordinate with the Project Management and Integration Team to schedule and test all relevant interfaces and integration components.
  • Produce comprehensive project documentation upon project completion to equip the Customer Care team with all necessary information for future client support.
  • Perform other assigned duties.
  • Availability required during Indian night time.

Qualifications:

  • Proficiency in MS SQL Server, Enterprise Software Installation, and software troubleshooting.
  • Experience with at least one Programming Language to understand code flow and make quick modifications when necessary.
  • Understanding of SQL scripts and the ability to make changes when needed.
  • Experience in data migration and integration.
  • Thorough knowledge of Hospitality Accounting & Residence Management systems. Familiarity with Property Management Systems (PMS), Procurement, and Point of Sale (POS) systems.
  • Comprehensive understanding of software implementation methodologies and project management best practices.
  • Strong analytical and problem-solving skills, attention to detail, and a dedication to quality.
  • Excellent communication and interpersonal abilities, capable of cultivating strong relationships with clients and internal teams.


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