Oracle EPM/ARCS Consultant
2 weeks ago
Experience : 5-8 years
Work Mode :
Remote
Work Type :
Contract
Contract Duration : 6-12 months
Shift Timings : 11 AM to 8 PM / 12 PM to 9 PM
Joining :
Immediate to 15 days
Responsibilities :
User Support :
- Works closely with business stakeholders and technical service partners to address incident tickets in support of the Financial KPI's.
- Closing tickets within the SLA defined for parity with business requirements and priorities.
- Diagnose and resolve user issues efficiently and effectively.
Maintenance :
- Escalate complex issues to senior staff or development teams.
- Document and resolve support tickets thoroughly, adhering to company procedures.
- Maintain accurate records of user interactions and troubleshooting efforts.
- Proactively identify and communicate potential user issues and suggest solutions.
- Develop and deliver user training materials and workshops.
Implementation/Enhancements :
- Focus on execution of enhancements and change management for the finance team as needed per business priorities.
- Identify and Callup potential systemic errors that drives unreconciled data and process impacts or improvements.
Oracle EPM Administration :
- Perform administrative activities related to Oracle Enterprise Performance Management (EPM) solutions.
- Support and troubleshoot EPMrelated issues to ensure optimal system performance.
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