Back Office Operations-29
2 weeks ago
What We'll Bring:
- Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
- Outcalling Consumers & Commercial Entities
- Meet productivity and quality targets
- Internal Team coordination
What You'll Bring:
- Graduate with minimum 23 years of experience in Grievance Redressal in the BFSI industry
- Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
- Able to work and deliver in fastpaced and high pressure environment, should have handled complex complaints
- Should be able to be meet aggressive timelines
- Strong customer centricity
- Analytical and problemsolving skills are required
- Should be flexible and adept to quick learning
- Strong Team player
- Good knowledge of MS Word and Excel
Impact You'll Make:
- Graduate with minimum 23 years of experience in Grievance Redressal in the BFSI industry
- Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
- Able to work and deliver in fastpaced and high pressure environment, should have handled complex complaints
- Should be able to be meet aggressive timelines
- Strong customer centricity
- Analytical and problemsolving skills are required
- Should be flexible and adept to quick learning
- Strong Team player
- Good knowledge of MS Word and Excel
Rep I, Business Operations
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