Assistant Manager

1 week ago

Pune, Maharashtra, India WNS Full time
Strategic Support - Vendor Management Administration Role


The individual handling this role must support the Finance Strategic Partnership Director with: contractual adherence, ensuring 3rd party deliverables are planned, conducted, reviewed, and managed within SLA.

The individual's responsibility is to plan, identify, and monitor deliverables to support the Strategic Partnership Director.

This will include supporting the Finance vendor management administrative calendaring, communications, productional calendar, billing reconciliation, third party policies and procedures, SLA reporting, IT connectivity as well as project support.


Description of Responsibilities:
Work closely with Corporate Sourcing and Procurement in coordinating the purchase orders and change orders.

Work closely with the Strategic Partnership Manager on communications re: annual expenses and quarterly expense updates

Coordinate quarterly SLA delivery for Strategic Partnership Manager

Coordinate quarterly QA delivery for Strategic Partnership Manager

Coordinate quarterly QBR reviews

Coordinate Risk Register reviews

Co-create survey communications

Coordinate review sessions for annual SOP/SPOF review

Coordinate annual Scope of Service and Critical SLA review

Review vendor contract with Strategic Partnership Manager for compliance of terms

Influence vendors and business partners to ensure compliance with the contractual terms by supporting the Monthly Relationship Review discussions

Collaborate as appropriate with information security, compliance and/or disaster recovery and business continuity management to maintain Finance vendor management practices

Inform vendor of required information security assessments and track delivery

Monitor and advise on information security issues related to information assets, data systems, information workflows to identify and mitigate security risks

Review projects for compliance to information security requirements

Coordinate the gathering of vendor, assurance and other assessment data and prepare reports for submission to management

Build communication and escalation plans around vendor risk management and assurance activities within the enterprise

Participate in annual audits and other data security reviews as needed

Serve on various projects to support vendor transition initiatives and working groups as appropriate

Develop and coordinate policies and processes with the Strategic Partnership Manager

Independently responsible and seeks to meet or exceed all goals and key performance indicators (KPIs)

Act with integrity and trust, handles confidential data with utmost sensitivity, modeling behavior that respects employees, peers, and customers

Skills to be successful:

Confidentiality:

Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.

Extreme attention to detail and organization

Microsoft Office Suite proficient

Fluently speaks and articulates the English language

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