Advanced Support Analyst
1 week ago
Powering Positive Change™
In a world full of changes, staying ahead of the game is key to making a real impact. At Maxeon Solar Technologies, we've been at the forefront of solar innovation for over 35 years – from outer space to rooftops worldwide.
Our cutting-edge solar products are leading the charge against climate change in 100+ countries. Our dedicated team of over 5,000 individuals worldwide is driving positive change every day.
Ready to be a force for good?
Job Summary
Join us as an Advance Support Analyst (IT) in Hyderabad, India, reporting to the Commercial Apps Business Analyst Technical Project Manager. In an industry shaping the future of energy, this is the place to be.
You'll work with an international team, delivering system support for our global online portal, apps, and platform services. We are all about pushing boundaries, upholding high standards, and growing together. If you're ready to contribute to excellence, come join our dynamic team.
You'll be responsible for:
- Level 2 Support – resolve incidents, handle service requests, and offer technical assistance.
- Knowledge Base Management – create and update technical procedures for levels 1 and 2 support.
- Explain technical terms and resolutions to Level 1 support.
- Conduct root cause analysis and share findings/recommendations with level 3 support.
- Continuous Improvement – aim for better service delivery through process enhancements.
- Escalation Handling – address escalations promptly and follow up as required.
You should have:
We acknowledge that everyone's career journey is unique, and diverse experiences hold value. Don't fret if you don't check all the boxes – apply anyway. Your skillset is more than just a list of technical competencies.
- Bachelor's degree graduate.
- 2 years of experience in level 2 customer support for IT and Sales.
- Strong writing and communication abilities.
- Basic proficiency in query languages like JQL, SQL, or CloudFront queries.
It would be Nice if You Have:
- Understanding of front-end and back-end logic in JavaScript/HTML.
- Familiarity with SSO concepts.
- Knowledge of AWS CloudFront.
Our Commitment to Equal Opportunities:
Maxeon is committed to promoting a diverse and inclusive workplace. We offer equal employment opportunities, ensuring that all individuals, regardless of background, can thrive. Discrimination of any kind against applicants or employees is not tolerated. Our dedication to equality extends beyond mere compliance; it is fundamental to our principles. Join us in building a workspace where everyone is esteemed, respected, and empowered to give their best.
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