Support Analyst
7 days ago
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Support Analyst is a fundamental enabler to how we deliver outstanding production support to our Warner Bros. Discovery external workers across the globe. As a Support Analyst – Vendor Management System, you will support application and ongoing maintenance and optimization of VMS.
We are looking for an enthusiastic and technically savvy professional who has previous VMS or ERP experience supporting large or complex systems. You will preferably have worked in global virtual teams and are comfortable working in a fast-paced international and dynamic environment.
Responsibilities :
Manage and process Tier 1 support tickets and respond timely, accurately, and professionally Act as the first point of contact for customers, managing all inbound support requests with professionalism, courtesy, and empathy Efficiently triage incoming support tickets, categorize them accurately, and route them to the appropriate teams or individuals for resolution Proficiently manage customer issues and escalations, adhering to service level agreements (SLAs) across severity levels to meet or exceed customer expectations Demonstrate independent thinking and an initiative-taking approach to resolving customer issues, seeking creative solutions when necessary Ability to collaborate with other teams to drive continuous improvement initiatives Identify opportunities for self-help resources and contribute to the development of knowledge base content, empowering customers to find answers to common questions Use standard analytical tools to perform root cause analysis and resolve application problems Perform system governance activities while adhering to the software delivery lifecycle Stay current with innovative technologies to provide creative solutions to business needs Liaising with MSPs, including business stakeholders, to ensure we proactively share our feedback on product enhancements and system issues. Ability to carry out required system testing and regression testing as part of the release cycles as well as for system enhancements Must have the ability to prioritize and adapt to a fast-paced and dynamic workplace Preferred experience or understanding of integrations Ability to work autonomously as well as part of a team Willingness to learn and adapt to new technologies and toolsRequired Skills:
3+ years of experience handling Tier 1 application support 2-3 years of experience with SAP Fieldglass/Beeline or relevant vendor management systems Deep understanding of inbound and outbound integrations Preferred experience of working with service desk/ ticketing tools, preferable ServiceNow Proven experience in a support or service role, with a strong record of effectively resolving customer issues Ability to troubleshoot and resolve system interface errors, system related issues and unexpected results Wiling to work in different shifts and across various time zones Excellent time management, mindfulness, ability to multi-task and follow-up skillsEducation : Diploma/ Degree in Information Technology, or equivalent required
How We Get Things Done...
This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.-
IT Support Analyst
3 weeks ago
Hyderabad, Telangana, India Qualcomm Full timeCompany:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...
-
IT Support Analyst
4 weeks ago
Hyderabad, Telangana, India Qualcomm Full timeCompany:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...
-
Support Analyst
1 month ago
Hyderabad, Telangana, India WARNERMEDIA Full timeWelcome to Warner Bros. Discovery... the magic place where dreams come true.Who We Are... When we talk about "the magic place where dreams come true," we're not just talking about the world of wizards, dragons, and superheroes, or even the wonders of Planet Earth. Behind WBD's wide range of iconic content and beloved brands, are the storytellers bringing our...
-
Support Analyst
1 week ago
Hyderabad, Telangana, India WARNERMEDIA Full timeWelcome to Warner Bros. Discovery... the magic place where dreams come true.Who We Are... When we talk about "the magic place where dreams come true," we're not just talking about the world of wizards, dragons, and superheroes, or even the wonders of Planet Earth. Behind WBD's wide range of iconic content and beloved brands, are the storytellers bringing our...
-
Support Analyst
3 weeks ago
Hyderabad, Telangana, India WARNERMEDIA Full timeWelcome to Warner Bros. Discovery... the magic place where dreams come true.Who We Are... When we talk about "the magic place where dreams come true," we're not just talking about the world of wizards, dragons, and superheroes, or even the wonders of Planet Earth. Behind WBD's wide range of iconic content and beloved brands, are the storytellers bringing our...
-
Data Analyst
7 days ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeWe are looking for a Technical Data Analyst for the Enterprise Data Organization. The position will wear a combined hat of Data Analysis and Business Analysis for Cloud Based, enterprise grade multi brand Data Analytics platform and require solid Analyst and Technical skill. The candidate will be responsible for working with Business Owner, Product Manager,...
-
IT Support Analyst, Senior
1 week ago
Hyderabad, Telangana, India Qualcomm Full timeCompany: Qualcomm India Private Limited Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: 'Responsibilities: 1. Act as the primary point of contact for escalated technical issues from analysts. 2. Provide advanced troubleshooting and technical support for desktops, laptops, mobile...
-
Senior Master Data Analyst
1 month ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
-
Senior Master Data Analyst
3 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
-
IT Support Analyst, Senior
4 weeks ago
Hyderabad, Telangana, India Qualcomm Full timeCompany:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...
-
IT Support Analyst, Senior
1 week ago
Hyderabad, Telangana, India Qualcomm Full timeCompany:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...
-
IT Support Analyst, Senior
3 weeks ago
Hyderabad, Telangana, India Qualcomm Full timeCompany:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...
-
Advanced Support Analyst
1 week ago
Hyderabad, Telangana, India Maxeon Full timePowering Positive Change™In a world full of changes, staying ahead of the game is key to making a real impact. At Maxeon Solar Technologies, we've been at the forefront of solar innovation for over 35 years – from outer space to rooftops worldwide.Our cutting-edge solar products are leading the charge against climate change in 100+ countries. Our...
-
Senior Analyst
7 days ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeJob Summary: Reporting to NOC Manager at HSC, the Sr. Analyst (Tools Admin) has a responsibility for all technology aspects of Inspire Brands monitoring tools/portals and acts as the primary technology expert for the NOC team for Monitoring enhancements and various tools integrations. This role drives the maintenance of restaurant technologies inclusive of...
-
Support Analyst
1 week ago
Hyderabad, Telangana, India ZF Group Full timeReq ID Hyderabad, India As a Level 2 Support/Analyst Engineer, you will be responsible for supporting various analytics solutions, including data ingestion pipelines, APIs, data lake solutions, web-based software and backends, and BI solutions. Your key responsibilities include Support and Collaboration Collaborate with service managers to escalate...
-
Technical Support Analyst
1 week ago
Hyderabad, Telangana, India Gainsight Full timeJob OverviewIn the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Gainsight's software product. In assessing and resolving enduser questions you will deliver worldclass technical and application support to Gainsight's dynamic and growing customer...
-
Customer Support Quality Assurance Analyst
1 week ago
Hyderabad, Telangana, India Harmony United Psychiatric Care Full timeHarmony United Psychiatric Care is a healthcare company based in Florida, USA. We provide outpatient mental health and substance abuse treatment in the state of Florida, USA through networks of clinics and online telehealth platform. We have high quality of mental health professionals in our team including Psychiatrists, Psychologists, Psychotherapist, Nurse...
-
Product Analyst
7 days ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide.The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center: Inspire fosters a...
-
Product Analyst
3 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...
-
Product Analyst
7 days ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...
