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Quality Specialist
1 week ago
Education:
Minimum: Global Equivalent degree in business analytics OR
Postgraduate with Certifications in Data visualization & Data Modelling.
Experience: 10-15 years of experience in Call Center Business intelligence and MIS reporting.
Knowledge & Key Skills:
Hands-on experience managing team of Call center BI / MIS , WFM team.
Advance knowledge and hands-on experience of BA tools like Power BI
Proficiency with MS office with sound knowledge of Excel (complex formulae, VBA macro, Power Queries etc)
Should be able to present data in a meaningful full way in PowerPoint presentations or Power BI Dashboard
Pleasant disposition, comfortable interacting with people from different cultures and levels, feedback skills, leadership skills
Strong internal personal and team management skills
Ability to Innovate and enhance procedures and methods to increase productivity & cost-effectiveness.
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