L3 Ebu Service

7 days ago

Akurdi, Maharashtra, India Bajaj Auto Full time

Experience: - 8 Years

Location:
AkurdiMaharashtra

Nature of Job:
After-Sales

Job role:
Product & Field Support

Job Title:

Mgr/Asst Mgr - Service,Plng ,Initiatives

Level:

L3

Function:

Operations

Department (Sub-function)

Central Service
-
JOB PURPOSE

To Manage central service role to liaison various agencies Training, CSI and customer connect apps. and handle data acquisition centrally on digital platform.
- **INTERACTION WITH STAKEHOLDERS**
Internal

External

Direct

Export BU>Marketing,Business Planning & NMD, Export BU>Operations, Export BU>Sales(Africa/SAME/LATAM/ASEAN), PSG team

Dealership, International Distributors

Indirect
- **JOB REQUIREMENTS**
Educational Qualifications
**Essential: Engg

  • Electrical, Electronics & computer science || Computer Application Technology**
    Preferred Institution: Any Premier Insitute

Desired Qualification:
Management|| Business Administration

||

Work Exp

Min: 5

Max:10

Industry Specification

Automobile

Addnl Requirements

Age

Min: 23

Max: 32

Need for travel

0
-
KEY COMPETENCIES

Technical/Functional

Good Technical skills - Product Knowledge, Training, Customer interaction & Research & Digitization, data analysis & Computer+SAP

Behavioural

L- ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations
**5. KEY RESPONSIBILITIES

1. Identify the countries, Scope, and conduct CSI

2.Co-ordinate & Organize CSI activities with RSMs and monitor Gap areas & actions measures.

3.Skill upgradation for distributor & BAL service team through identification, mapping the needs and imparting training on product and systems.

Conduct training on operating systems for Distributer team and BAL ASM/RSM.

4.

WDS Audit (Digital) : Deploy Digitized WDS audit system in key markets to understand gap areas and liaison with RSM/ASM.

5.Bajaj Connect APP /

CRM :
Deploy APP in Markets and train Country team & Distributor.

6.Enhancements in APP to make it better connect and add value from Customer perspective.

7.FR online - To capture Failure information in detail from distributor and convey the same to CQA/R&D thru system.

9.

QlikView Analytics :
To develop analytics thru MIS to understand early warning signs of Failures reported thru FCR and FR APP

10. Provide back-end support to resolve issues related to system with help from MIS and vendor.

11. Back-end support to arrange special tools.
**12. BGO -tech approval

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