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Assistant Manager EXL/AM/1044680
1 week ago
Job Description
Primary Responsibility
Process Performance
Performance Parameters
Process performance – as per agreed KPIs (60%) Quality and productivity Improvement (20%) Level of subject matter expertise. (20%)Role/ Responsibilities
Manage the process and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Handle escalations Provide inputs on process and system to the team members Client Interaction, where required at the level of SupervisorsEnsure compliance with internal policies and procedures, external regulations and information security standards
Competencies & Skills
Values & Behavior
Product/Process Specific
Knowledge of the function, process and systems High level of computer proficiency Coaching and Feedback ability Clear written and verbal communication Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback Business Insurance Process/Product/System specific-
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