Senior Associate-Digital Product Management

2 weeks ago

Gurgaon, Haryana, India American Express Full time

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what is possible - and we are proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.

Functional Description:

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

The team is passionate about enabling the best customer experience every day through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses), and having a comprehensive understanding of that customer. Customer 360 is an AXP-wide capability that provides a global organizational view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by using Amex internal/external data assets, machine learning algorithms and environment of big data.

As a part of the Customer 360 Commercial Platform team, you will partner closely with Product Manager(s), Data Science, Data Governance, Platforms and Technology teams to drive the Customer 360 product vision and strategy, supporting modernization of the platform and delivering on priorities across Acquisition, Marketing, Sales & Account Development, Compliance, Credit & Fraud Risk, Banking and Servicing.

Roles & Responsibilities:

We are looking for a skilled individual who can work in a cross-functional team and deliver on the following goals and objectives:

Partner with various GCS, GMNS, CFR, SABAE and other product/support teams for enabling commercial journeys and implementation of demographic data linkages via C360. Identifying opportunities to drive product strategy, roadmap, and support development of new features as product owner/product manager. Data driven mindset, knowledge of data extraction and analytics. Ensure integrity, accuracy, and consistency of data across all systems. Monitor performance and quality controls to identify any gaps, find solutions to elevate data quality/performance at product level. Facilitate stakeholder management and collaboration across a wide net of partners including Product, Technology and Governance within and outside Customer 360. Backlog Management: Create, prioritize, and maintain the data product backlog, ensuring it is well-organized and reflects the needs of the business and customers.Write clear, actionable user stories and acceptance criteria related to data features and enhancements.Continuously refine and adjust the backlog based on feedback and changing priorities and strong Collaboration with scrum team(s) for timely delivery. Continuous Improvement: Continuously seek ways to improve data product development processes and the quality of data products.Stay informed about industry trends, best practices, and advancements in data technologies

Minimum Qualifications:

3+ years Data Management and/or Product Owner in building and launching data capabilities. Bachelor's or Master's degree in Information Technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification Strong quantitative skills with an understanding of analyzing large amounts of data and data flows to identify patterns/insights and generate useful recommendations with high value. Strong program management, analytical and problem-solving skills. Ability to think abstractly and deal with ambiguous/under-defined problems. Ability to compile, summarize, communicate, and present findings to leadership. Good understanding of prototyping, iterative development, and Agile principles. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. Excellent interpersonal skills with a focus to engage, influence, align and encourage partners and business partners across geographies to drive collaboration and alignment. Focus on understanding sophisticated business problem and analyze complex data to provide a simplified solution to business partners.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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