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Application Support Analyst
7 days ago
Experience
- Experience in the configuration, installation, and testing of software applications, and systems.
- Assist in documenting ICT system configurations and procedures.
- Experience with supporting mission critical applications.
- Strong communication and interpersonal skills
- SQL knowledge
- experience supporting the following technologies: .Net, ASP.Net and or Angular applications.
- Excellent troubleshooting skills
- IT Systems, Infrastructure and Application Support knowledge
- Ability to read and understand basic C#, VBA/JavaScript code
Responsibilities:
- Provide Level 2 and Level 3 software support for mission system applications involving interacting with end users, providing technical support, and troubleshooting of technical issues.
- Identifying and managing ongoing process improvements to enhance operational availability and reliability.
- Completing fulfilment of service requests within the team's scope.
- Monitor and manage service request, incident, and problem queues to meet SLA's
- Triage and assignment of service request, incident, and problem tickets to senior software analysts or other support teams.
- Managing Problems end to end by performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required.
- Interact with client system owners and 3rd party product vendors as needed as part of managing incidents, problems, and escalated issues.
- Participation in a team on-call roster and management of priority incidents and problems
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
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