Application Support Analyst

7 days ago


Coimbatore, Tamil Nadu, India AgileServ Solutions Private Limited Full time

Experience

  • Experience in the configuration, installation, and testing of software applications, and systems.
  • Assist in documenting ICT system configurations and procedures.
  • Experience with supporting mission critical applications.
  • Strong communication and interpersonal skills
  • SQL knowledge
  • experience supporting the following technologies: .Net, ASP.Net and or Angular applications.
  • Excellent troubleshooting skills
  • IT Systems, Infrastructure and Application Support knowledge
  • Ability to read and understand basic C#, VBA/JavaScript code

Responsibilities:

  • Provide Level 2 and Level 3 software support for mission system applications involving interacting with end users, providing technical support, and troubleshooting of technical issues.
  • Identifying and managing ongoing process improvements to enhance operational availability and reliability.
  • Completing fulfilment of service requests within the team's scope.
  • Monitor and manage service request, incident, and problem queues to meet SLA's
  • Triage and assignment of service request, incident, and problem tickets to senior software analysts or other support teams.
  • Managing Problems end to end by performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required.
  • Interact with client system owners and 3rd party product vendors as needed as part of managing incidents, problems, and escalated issues.
  • Participation in a team on-call roster and management of priority incidents and problems

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.



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