Schedule Change Agent

7 days ago


Mumbai, Maharashtra, India Etraveli Group Full time

Etraveli Group is a leading company in the tech solutions industry, specializing in online flight sales. We aim to simplify the process by connecting millions of flights and travelers worldwide, from search and selection to the trip itself. Our portfolio includes online travel agency brands like Mytrip, GoToGate & Flight Network. Additionally, we have strategic partnerships with companies such as Skyscanner, Google Flights, and TUI.

Our team of over 2500 professionals is dedicated to making the world more accessible for our customers and providing endless opportunities for our employees. With major offices in Sweden, Canada, Greece, India, Poland, and Uruguay, we are a global company driving innovation and excellence in the industry.

Job Description:

We are seeking enthusiastic and driven individuals to join our team in a fast-paced sales environment. As part of the team, you will:

  • Work on schedule change reservations handling a minimum of 40 PNRs daily
  • Manage customer queries (Schedule Change Bookings) via calls and chat
  • Collaborate with the Team Lead to achieve set goals
  • Check all schedule change queues and liaise with Airlines for alternative options
  • Follow up on flight reservations, providing customers with rescheduled flight options
  • Handle misconnections and ensure flight confirmations by the Airlines
  • Be prepared to multitask, adapt to challenges, and switch roles efficiently

Requirements:

  • Minimum of 1 year experience in customer service
  • Knowledge of the Travel Industry is advantageous
  • Strong written and verbal communication skills
  • Ability to work in various shifts, including night shifts
  • Self-learning and proactive attitude are key attributes

Diversity Disclaimer

At Etraveli Group, diversity is essential to us. We take pride in our inclusive workplace that celebrates individuals from diverse backgrounds. Throughout the hiring process, we uphold equality and foster diversity. We provide equal opportunities to all candidates, irrespective of race, religion, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other protected characteristic as per anti-discrimination laws and regulations.



  • Mumbai, Maharashtra, India LIC Full time

    Company DescriptionLIC (Life Insurance Corporation) is the largest financial institution and life insurance organization in India. As a state-owned public sector corporation, LIC serves millions of customers with its extensive network of branches, zonal offices, and satellite offices. With a central office in Mumbai and a rich history dating back to 1956,...


  • Mumbai, Maharashtra, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...


  • Mumbai, Maharashtra, India LIC Full time

    Company Description LIC (Life Insurance Corporation) is the largest financial institution and life insurance organization in India. As a state-owned public sector corporation, LIC serves millions of customers with its extensive network of branches, zonal offices, and satellite offices. With a central office in Mumbai and a rich history dating back to 1956,...

  • Telesales Agent

    7 days ago


    Mumbai, Maharashtra, India The Bio Company Full time

    We are seeking a highly motivated and results-oriented Telesales Agent to join our dynamic sales team. As a Telesales Agent, you will be responsible for proactively contacting potential customers over the phone to promote and sell our products or services. Your goal will be to achieve sales targets, build customer relationships, and contribute to the overall...

  • Travel Agent

    7 days ago


    Mumbai, Maharashtra, India ansari precision instruments Full time

    Position : Travel AgentJob Location : Africa, DRC CongoTicketingAmadeusGalileoIATĂBenefits: Food provided Health insuranceSchedule: Day shiftAbility to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)Experience:- total work: 1 year (preferred) Health insurance


  • Mumbai, Maharashtra, India Etraveli AB Full time

    Etraveli Group is a key player in the tech solutions industry, focusing on online flight sales. We are dedicated to simplifying the process, connecting travelers with millions of flight options worldwide. Our portfolio includes popular travel agency brands such as Mytrip, GoToGate, and Flight Network. Collaborating with giants like Skyscanner, Google...

  • Scheduler Engineer

    7 days ago


    Mumbai, Maharashtra, India Eram Talent Full time

    Eram Talent, a division of ERAM Group, is seeking a Scheduler Engineer to join our team. The Scheduler Engineer will be an integral part of our team, ensuring that our clients are supplied with highly skilled professionals with sophisticated skills in the Oil and Energy industry. Responsibilities Develop and maintain project schedules, monitoring progress...


  • Mumbai, Maharashtra, India Media Vantage Full time

    Company Description: Media Vantage is a young and rapidly growing organization in the digital and talent industry. With 14 years of experience, we are a team that promotes growth, teamwork, compassion, and creativity. Our work environment embraces diversity, change, and provides leadership opportunities for all team members. We pride ourselves on...

  • Workforce Scheduler

    7 days ago


    Mumbai, Maharashtra, India Riverforest Connections Full time

    Key Accountabilities and Main ResponsibilitiesManage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues.Understand leave requirements and support the business unit to manage leave in line with budget assumptions.Use evidence to inform and develop...

  • Recrutiement Agent

    7 days ago


    Navi Mumbai, Maharashtra, India Techclinic Connect Pvt Ltd Full time

    Shreshth Ayurveda is the largest chain of Ayurveda orthopaedic clinics in India. We treat 1,50,000 patients every year. In our Company on roll 450 plus employees working. we regenerate meniscus and cartilage on the knee. Our main motive is to cure the patients for knee pain through regeneration therapy.We are looking out Recrutiement Agent for our Head...


  • Mumbai, Maharashtra, India NEC Full time

    Job Description Overall Project/Task description Day-to-Day Operation : For all RFC's impacting the NECIT Customers Assess requests to ensure information provided is relevant and correct Provide support to officers and groups to complete impact assessments Assess Impact Assessments to complete risk assessments Prepare for and assist the...


  • Mumbai, Maharashtra, India Etraveli Group Full time

    Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.Major offices in Sweden (HQ), Canada, Greece, India, and Poland.Payouts Team-We're seeking an organized, motivated and...


  • Mumbai, Maharashtra, India NEC Software Solutions Full time

    Company Description Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a 'Top 50 Innovative...

  • Debt Recovery Agent

    7 days ago


    Mumbai, Maharashtra, India Rhomedra NPA MANAGEMENT PRIVATE LIMITED Full time

    Debt Recovery AgentResponsibilities:Keep track of assigned accounts to identify outstanding debtsPlan course of action to recover outstanding paymentsLocate and contact debtors to inquire of their payment statusNegotiate payoff deadlines or payment plansHandle questions or complaintsInvestigate and resolve discrepanciesCreate trust relationships with debtors...


  • Mumbai, Maharashtra, India Media Vantage Full time

    About the CompanyMedia Vantage is a young, rapidly growing and highly professional organisation in talent & entertainment industry.We complete 13 years successively in April 2024.Our work environment promotes diversity, embraces change, and provides leadership opportunities to every team member.You would often see us walking, talking and enjoying however we...


  • Mumbai, Maharashtra, India 9608 Deutsche India Private Limited, Mumbai Branch Full time

    Description Deutsche Banks' Corporate Bank (CB) is a market leader in , , and . Focusing on the treasurers and finance departments of across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions. Deutsche Bank (DB) is committed to managing its Anti-Money Laundering (AML) and Sanctions risk across...


  • Mumbai, Maharashtra, India 9608 Deutsche India Private Limited, Mumbai Branch Full time

    Description Deutsche Banks' Corporate Bank (CB) is a market leader in , , and . Focusing on the treasurers and finance departments of across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions. Deutsche Bank (DB) is committed to managing its Anti-Money Laundering (AML) and Sanctions risk...


  • Mumbai, Maharashtra, India John Cockerill Full time

    Job Purpose Willing to improve its operational performance, Industry sector created a common organization, named PMO. It mainly aims to improve the project execution, develop synergies between Sector Entities, generate scale of economy and optimize resources. The PMO is supported by several pillars: Project Management (PM), Claim & Contracting, Project...


  • Mumbai, Maharashtra, India Adenza Full time

    Nasdaq recently acquired Adenza. Learn more.Learn morePlay00:0001:07MuteEnter fullscreenPlayDivision OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach...


  • Mumbai, Maharashtra, India Reliance Industries Limited Full time

    Job Responsibilities : . Initiate and assist in preparing WBS, Coding, Integrated EPC schedules, Functional schedules and S Curves Interface with Functional Managers and provide data input to scheduling, progress, and performance measurement systems on weekly basis Maintain and Update project schedules and databases. Provides, collects & maintain...